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Are you a general admission member or reserved seat member?

If a GA member, I thought that the standing room at KP was treated as a GA area, which would mean on the week of the match that the relevant match ticket/s are added to your app and available for download if you wish to add it to the digital wallet on your phone

Reading through the GA member information, it says there's the opportunity to upgrade to a reserved seat at member prices, and

"* Subject to availability and events beyond our control. Entry is subject to capacity and may not be guaranteed. Where ticket demand for a home match is expected to exceed stadium capacity, the game may be declared a ‘Reserved Seat Event’ and require members with General Admission access to upgrade their entry to a reserved seat. Tickets will be subject to availability, and additional fees and charges will apply."

If you're a GA member and happy with that then it's unlikely you need to actually do anything at this stage

As for what the staff member from the club told you in terms of accessing your ticket, they're correct in that our membership tickets are added to the app:

• After opening the app click on the 'Mobile Membership' tab
• It will show a list of events which your membership has provided you a ticket
• Click on the individual event and it will show when tickets for that event will be released as they only become available the week of the event/match (that's nothing new and not specific to the AFL)

As an example, my reserved seat ticket for our Round 1 clash against Freo currently looks

[ATTACH=full]2229760[/ATTACH]