Not using using psychologists until late will haunt the club.I was at the time but I had been doing a lot less so I did not have access to the psychology stuff.
It was only later on that I heard some of it .
I would agree we did not look at character enough.
Adrian is a fruiterers son who is a charming guy but he never had to work through adversity so it made a fair bit of sense that he would struggle to identify the right characteristics in others.
He loves the club but simply does not have the skill set to do the job effectively. He has always tried to replicate rather than innovate.