The_Kraken
Club Legend
Quite right SB. I worked in banking for 40 years and whilst it’s true that banks don’t really care that much about their customers, in my experience they do at least try to retain any customer who wants to close an account or refinance a home loan with another bank.
The club always says how good it is to have the Tiger Army behind them, the least they could have done is enquire why he wasn’t renewing. Especially for someone who’s been a member for 31 years. That just smacks of they don’t care about us, they just want our money. Not good enough by a long shot.
It's probably just an automated reply written by a junior staff member. It seems pretty standard and doesn't necessarily reflect anything bigger. It's likely due to the challenge of finding good employees these days.
I'm sure the membership team has a plan to retain members, including reaching out to everyone who cancels. I can vouch for this because they've personally called me when I was frustrated and decided to cancel.