That sucks. Sometimes I've sent some strongly worded emails to betfair customer support and got refundsA cautionary tale to anybody who uses betfair for trading/arb....
I have been using it for 10 years and got absolutely done last night.
I was placing bets with 'keep' status hoping to get matched in-play (horse races).
From what I understand to be an "operational error" from Betfair, they failed to put the market into play. This voids any bets that are not matched at the "off time".
So bye bye $200 and have been told it's in their T&C:
https://www.betfair.com/www/GBR/en/aboutUs/Rules.and.Regulations/#undefined.do Section 1.1:
For horseracing and greyhound racing, if a market is not scheduled to be turned in-play but Betfair fails to suspend the market at the relevant time, then all bets matched after the official 'off' time will be void.
nothing is risk free - be the above, internet outage, power outage, an extra 0 in your betslip....