Can't Access Kayo with Inside Digital Membership

[Markfs]

Just a word of warning to people. I wanted to discontinue my magpies kayo membership and I deleted all the payment details and I did everything that I could see to demonstrate that I wanted to cancel the membership, and they still debited my account for $350.

I emailed them and told them to refund and I await their response.

I thought that if I didnt have my payment details in my account that it would be safe to assume that they wouldnt bill me. I was wrong.

 

[Jen2310]

Just a word of warning to people. I wanted to discontinue my magpies kayo membership and I deleted all the payment details and I did everything that I could see to demonstrate that I wanted to cancel the membership, and they still debited my account for $350.

I emailed them and told them to refund and I await their response.

I thought that if I didnt have my payment details in my account that it would be safe to assume that they wouldnt bill me. I was wrong.

This happened with a friend of mine also, must be some issue.

 

[Markfs]

This happened with a friend of mine also, must be some issue.

What happened to your friend?

 

[Jen2310]

What happened to your friend?

Cost the $350 charge for kayo

 

[Markfs]

Cost the $350 charge for kayo

She didnt recover the money?

 

[NMBB]

Cost the $350 charge for kayo

Sorry if I'm intruding. . .. I share a Kayo monthly sub with my son - how do the charges get to $350?

 

[Jen2310]

Sorry if I'm intruding. . .. I share a Kayo monthly sub with my son - how do the charges get to $350?

I'm not sure tbh I think this is the club membership/Kayo, not just a regular kayo sub

 

[Markfs]

Sorry if I'm intruding. . .. I share a Kayo monthly sub with my son - how do the charges get to $350?

They increased this year. I have just spent 20 minutes on the kayo site and it has merged with hubbl. It is very difficult to remove payment details.

I can stop the subscription but the membership lasts until december. I am not sure whether they will stop the video immediately.

I am trying to find out how to use paypal or something where I can control this thing. They are all criminals...

 

[NMBB]

They increased this year. I have just spent 20 minutes on the kayo site and it has merged with hubbl. It is very difficult to remove payment details.

I can stop the subscription but the membership lasts until december. I am not sure whether they will stop the video immediately.

I am trying to find out how to use paypal or something where I can control this thing. They are all criminals...

So are they penalising someone for terminating what has been converted into an annual contract? For $25 or $35 per month where does a debt of $350 come from?

 

[JuniorB]

They increased this year. I have just spent 20 minutes on the kayo site and it has merged with hubbl. It is very difficult to remove payment details.

I can stop the subscription but the membership lasts until december. I am not sure whether they will stop the video immediately.

I am trying to find out how to use paypal or something where I can control this thing. They are all criminals...

Had the same sort of issues tring to close my father's Foxtel subscription after he passed away.
Once they have their claws into you, they don't want to let go.

 

[Markfs]

So are they penalising someone for terminating what has been converted into an annual contract? For $25 or $35 per month where does a debt of $350 come from?

It is for a 1 year subscription to kayo

 

[Markfs]

Had the same sort of issues tring to close my father's Foxtel subscription after he passed away.
Once they have their claws into you, they don't want to let go.

well i already tried to stop the transaction with my bank. They say that it is in transition and suggest that i try the club. I emailed the club.

if the club doesnt repay me, I'll return to the bank and begin a complaint

 

[Abdul_The_Bull]

So are they penalising someone for terminating what has been converted into an annual contract? For $25 or $35 per month where does a debt of $350 come from?

The digital membership last year was a very reasonably priced package. Collingwood FC membership and 12 month's subscription to Kayo, all for around $260, which was almost the cost of Kayo alone. I am a Kayo for footy only guy so I was happy to pay to have Kayo permanently and get the joy of a CFC membership. Fast forward 12 months and the membership has jumped up $90! (36%).

I got an email advising that the membership renewal would be debited this week and it has already been taken. Not sure about the value anymore. I consider Kayo to a sub-par service and will opt for Free to Air viewing as the app is that poor. I hope that this coming season that the commentary team is at least different and that the streaming improves.

 

[Markfs]

Membership is tied to ticketmaster. Ticketmaster appears to handle the club's tranactions. I had an account at tm and I had credit card details in there but it is very difficult to remove them. You have to put in a written request.

 

[NMBB]

Just a word of warning to people. I wanted to discontinue my magpies kayo membership and I deleted all the payment details and I did everything that I could see to demonstrate that I wanted to cancel the membership, and they still debited my account for $350.
I emailed them and told them to refund and I await their response.
I thought that if I didnt have my payment details in my account that it would be safe to assume that they wouldnt bill me. I was wrong.

Sorry again .....- so in this case the "they/them" is Cwood membership not Kayo?

 

[Markfs]

Sorry again .....- so in this case the "they/them" is Cwood membership not Kayo?

i haven't contacted kayo. They say that they have a chat line but it isnt there.

I cancelled kayo and I'm hoping that the subscription will last until dec or consumer affairs will be notified...

so i'm awaiting a response from the club about my request for reinbursement. The bank says that I can raise a complaint if they ignore me...

I am known to be persistent so I hope they are ready...

 

[Markfs]

anyone pay kayo via paypal or something that the buyer controls? I might want to use them next year...

 

[NMBB]

i haven't contacted kayo. They say that they have a chat line but it isnt there.

I cancelled kayo and I'm hoping that the subscription will last until dec or consumer affairs will be notified...

so i'm awaiting a response from the club about my request for reinbursement. The bank says that I can raise a complaint if they ignore me...

I am known to be persistent so I hope they are ready...

So you're being persistent () with the club atm?

 

[35Daicos]

Sorry again .....- so in this case the "they/them" is Cwood membership not Kayo?

AFL Packages

membership.collingwoodfc.com.au

At $260 p/a it wasn't a bad deal, but that's a hell of a jump! I was thinking of taking up this offer a while back (I'm not in Victoria, and don't get to many matches), but dropped the idea when the price went up that much!

 

[NMBB]

AFL Packages

membership.collingwoodfc.com.au

View attachment 2150946
View attachment 2150949
At $260 p/a it wasn't a bad deal, but that's a hell of a jump! I was thinking of taking up this offer a while back (I'm not in Victoria, and don't get to many matches), but dropped the idea when the price went up that much!

I share a Kayo sub with my son - use it only when we're not on free to air or not going to the game.

 

[The Royal Sampler]

You have to call the club to change your preferences re: auto-renewal. If you haven’t already done it you’re probably toast.

 

[Markfs]

So you're being persistent () with the club atm?

well i'm a little bit miffed that they $350 from me without my permission....but i'll be nice to craig if he returns the money

 

[Markfs]

You have to call the club to change your preferences re: auto-renewal. If you haven’t already done it you’re probably toast.

i havent seen auto-renewal in my travels...

 

[Fat Jesus]

They increased this year. I have just spent 20 minutes on the kayo site and it has merged with hubbl. It is very difficult to remove payment details.

I can stop the subscription but the membership lasts until december. I am not sure whether they will stop the video immediately.

I am trying to find out how to use paypal or something where I can control this thing. They are all criminals...

Yep, they are criminals. I normally used to get in touch with my bank and tell them to block payments to certain sites.

 

[35Daicos]

They increased this year. I have just spent 20 minutes on the kayo site and it has merged with hubbl. It is very difficult to remove payment details.

I can stop the subscription but the membership lasts until december. I am not sure whether they will stop the video immediately.

I am trying to find out how to use paypal or something where I can control this thing. They are all criminals...

Digital Insider (Kayo)

membership.collingwoodfc.com.au

This certainly suggests they would "stop the video immediately"!