Optus is the ars*hole of ISP's

[Biggy_Boy]

Good interview with the CEO on ABC.

"How can customers see the messaging on your website and app when they don't have internet?"

"Well, there are other organisations out there that provide WiFi..."

 

[Chief]

Optus gets hacked

That doesn't seem confirmed or even floated by anyone.

This:



"It's very clear what customers need to do."

 

[The Cryptkeeper]

You'll still get 000 service won't you?

You'd hope so but they cannot call you back.

Ambulance Union on Optus outage impact - ABC listen

How is the nationwide outage affecting the emergency medicine system?

www.abc.net.au

 

[Biggy_Boy]

You'll still get 000 service won't you?

Apparently not landline. They're able to route mobiles to a different network for 000 calls, but can't do this with landlines.

 

[GROTTO]

You'll still get 000 service won't you?

I dont want to be that person that checks if 000 works, I can imagine many have tried to test that.

 

[GoEaglesGoSGIO]

That doesn't seem confirmed or even floated by anyone.

This:

View attachment 1848474

"It's very clear what customers need to do."

You expect them to admit it now?

In IT a problem doesnt last this long unless its a hack. They would have restored the backup or reverted to it by now if it was just a systems failure.

 

[Chief]

In IT a problem doesnt last this long unless its a hack.

Not necessarily.

 

[Elmer_Hauser]

Good interview with the CEO on ABC.

"How can customers see the messaging on your website and app when they don't have internet?"

"Well, there are other organisations out there that provide WiFi..."

 

[GROTTO]

 

[GoEaglesGoSGIO]

Not necessarily.

Yes necessarily when its a company this large. Optus are not restricted by someone spilling a cup of water in the server room for example.

 

[mr bagcroft]

You expect them to admit it now?

In IT a problem doesnt last this long unless its a hack. They would have restored the backup or reverted to it by now if it was just a systems failure.

Yeah I was just thinking this, I am now suss, seems like a potential hack.
If it is and they have not been honest, they will feel a world of pain.

 

[Chief]

Yes necessarily when its a company this large. Optus are not restricted by someone spilling a cup of water in the server room for example.

OK let's agree to disagree.

 

[GoEaglesGoSGIO]

OK let's agree to disagree.

Id say more of a "let time sort it out"

Its not like they will be able to keep it hidden if it is a hack.

If its a infrastucture failing, it would be one of the biggest in the world for a company of this size

 

[Gralin]

You expect them to admit it now?

In IT a problem doesnt last this long unless its a hack. They would have restored the backup or reverted to it by now if it was just a systems failure.

lol

 

[Biggy_Boy]

Id say more of a "let time sort it out"

Its not like they will be able to keep it hidden if it is a hack.

If its a infrastucture failing, it would be one of the biggest in the world for a company of this size

Yeah it's pretty unusual. I had recollection of some nationwide outages Telstra was responsible for, but looking back they lasted a couple of hours at most.

 

[GoEaglesGoSGIO]

lol

Nice counter argument

Id love to know of a example of a outage this long from a billion dollar company without a hack?

 

[dav3]

You expect them to admit it now?

In IT a problem doesnt last this long unless its a hack. They would have restored the backup or reverted to it by now if it was just a systems failure.

Ummmmm....... no

 

[GoEaglesGoSGIO]

Ummmmm....... no

Just never happened in real life. Latitude/TNT/DHL are only companies I can think of with a outage this long and all were hacks

 

[dav3]

Nice counter argument

Id love to know of a example of a outage this long from a billion dollar company without a hack?

I'd like to know of an example where you've ever personally been involved with ICT related outages?

 

[GoEaglesGoSGIO]

I'd like to know of an example where you've ever personally been involved with ICT related outages?

Very often. I have my CCNA degrees and certifications with Sophos/Palo Alto. This isnt a firewall issue for example since any change is a quick revert, its not a software patching issue since that is a system restore. Its not a coding issue since once again that is a revert.

They are simply being blocked from within their own systems by something like port exhaustion or network re-routing via malicious software they cant locate. Itd be even scarier if it was anything but this in all honesty. Itd be a absolute travesty.

 

[PT Bar None]

8 hours now, yeah?

Crazy, crazy long outage. Especially when you consider incident management 101 for P1/2s is to resume service as quickly as possible. They've likely done a bunch of eChanges this morning that haven't worked I reckon.

 

[Chief]

Very often. I have my CCNA degrees and certifications with Sophos/Palo Alto. This isnt a firewall issue for example since any change is a quick revert, its not a software patching issue since that is a system restore. Its not a coding issue since once again that is a revert.

They are simply being blocked from within their own systems by something like port exhaustion or network re-routing via malicious software they cant locate. Itd be even scarier if it was anything but this in all honesty. Itd be a absolute travesty.

A+ for use of ChatGPT

But seriously, it's always possible, but just being a long outage doesn't prove anything, specially in a huge system.

 

[Punchy Bassett]

They should be made to return the EPL rights to Foxtel as punishment.

 

[dav3]

Very often. I have my CCNA degrees and certifications with Sophos/Palo Alto. This isnt a firewall issue for example since any change is a quick revert, its not a software patching issue since that is a system restore. Its not a coding issue since once again that is a revert.

They are simply being blocked from within their own systems by something like port exhaustion or network re-routing via malicious software they cant locate. Itd be even scarier if it was anything but this in all honesty. Itd be a absolute travesty.

Depends on their ability to access systems, outages can certainly occur due to standard changes, happened to Microsoft 12 months ago. An M365 change is a hell of a lot easier to resolve/rollback compared to configuration changes to remote comms gear.

Massive Microsoft 365 outage caused by WAN router IP change

Microsoft says this week's five-hour-long Microsoft 365 worldwide outage was caused by a router IP address change that led to packet forwarding issues between all other routers in its Wide Area Network (WAN).

www.bleepingcomputer.com

It may or may not be an attack, there was a brief and big BGP spike at 4am, that's the kind of time that would be in their change windows.

 

[dav3]

8 hours now, yeah?

Crazy, crazy long outage. Especially when you consider incident management 101 for P1/2s is to resume service as quickly as possible. They've likely done a bunch of eChanges this morning that haven't worked I reckon.

SLAs and reality aren't related, if some routing change has ****ed their ability to quickly manage a nation-wide network it's understandable that this isn't a "have you turned it off and on again" type fix.