Good friend of mine worked at Centrelink years ago way before I met them (I'm thinking 15 years ago or so)
Got into it with a genuine naive belief they would be able to help people
KPIs were so brutal (6 mins max for phone calls etc etc - rarely enough time to work out what people needed) and the culture was horrible - they didn't last long
Can only imagine how much worse it would be now
Got into it with a genuine naive belief they would be able to help people
KPIs were so brutal (6 mins max for phone calls etc etc - rarely enough time to work out what people needed) and the culture was horrible - they didn't last long
Can only imagine how much worse it would be now