Finishing Round 1 with a team total of 0 points

[yogibbear]

Guys, as much as it angers me to say this it isn't going to be fixed. Fanhub won't do a thing. They've told me it'd take "thousands of man hours" to correct everyone's scores and "it's simply impossible to be fixed prior to lockout".

After talking to countless other people I believe the issue was because coaches didn't select four emergencies. Which is utter bullshit. One of my mates forgot to even pick a captain but his team score still counted. Whether FanHub intented to make I w rule or not I have no idea but I could almost guarantee that it's down to Th emergencies.

Warnie stated he genuinely tried. I've just about given up hope myself.

I had, VC, C and all 4 emergencies locked.

Really crap photo, but was sending on whatsapp to annoy mates:



Can't make this team anymore due to infringing on salary cap now.

 

[Jozzy]

I had, VC, C and all 4 emergencies locked.

But your team wasn't created untill after the partial lock out closed unfortunately mate.

 

[yogibbear]

But your team wasn't created untill after the partial lock out closed unfortunately mate.

Yeah well that's their "new" unwritten rule. They SHOULD have made it a lot more obvious than just a big "SAVED" button and no where saying "Hey BTW your team is NOT valid!"

 

[go you pups]

That sucks Tradespert

What's the point of a partial lockout if you can't make changes while during partial lockout/moves are considered invalid in that timeframe? That is what a partial lockout was designed for, to make changes to your team to players who haven't played yet. In RDT and SC under the Virtual Sports platform, I made a number of changes during the rolling lockout over the weekend, in particular on Friday after the Richmond Carlton game after the Sunday squads were finalised, no issues there and my team was entered as per normal.


Stuff like this is why I gave up on AFLF last year (I played it only to win a weekly and check how form players were scoring as an alternative to help my DT). I encountered some glitch and couldn't make trades one week last year, I sent a complaint in and they told me in a nice polite way stiff shit, so I never went back since. They're very very amateur still in terms of their product + their service, they've had over 2 years to get it right and they haven't yet. It's no wonder Supercoach are dominating the fantasy world currently, minimal issues there and a much better product.


IIRC one of the DT Talk writers copped a 0 for this week also, not good at all considering how much work DT Talk do in promoting AFL Fantasy.

 

[Blinger]

Apparently they will have an answer for all that have been affected, by the end of the day. Noticed on dt talk just before in the tweets, lets hope they get this sorted out so everyone can enjoy the fantasy season.

 

[Jozzy]

Fingers crossed guys!

 

[guero]

Fingers crossed guys!View attachment 230492

I hope it pans out well for you and others in your situation. So frustrating after all the time and effort spent researching for a technical glitch to effectively end your season before it's even had a chance to begin.

Love the comment about a fresh start for round 2...presumably a coach that didn't fare so well in round 1?

 

[go you pups]

If Fanhub think it's impossible to work out what points to give out due to teams that weren't "entered" due to "too much work" then at a minimum those teams should be compensated to whatever the average score was for last week, sounds like the average was way lower than RDT, like 1950 or something, but at least these teams are only 400-500 points or so off top, not 2400 if they're made to start at round 2 which would mean season over.

 

[rimb]

If Fanhub think it's impossible to work out what points to give out due to teams that weren't "entered" due to "too much work" then at a minimum those teams should be compensated to whatever the average score was for last week, sounds like the average was way lower than RDT, like 1950 or something, but at least these teams are only 400-500 points or so off top, not 2400 if they're made to start at round 2 which would mean season over.

I suspect their biggest problem is they don't have a record of what the affected users teams ever were, even if they did save at one point.

And they certainly can't just let them pick a team this week using last week's prices.

 

[go you pups]

I suspect their biggest problem is they don't have a record of what the affected users teams ever were, even if they did save at one point.

And they certainly can't just let them pick a team this week using last week's prices.

Yeah I agree with the last point, it would be an advantage against the competition doing that.

But if that 0 becomes some type of magic number then it's better than nothing as they were let down. That's a happy medium I think.

 

[Anzac16]

Sucks for you guys. Really feel sorry for you.

 

[James1345]

they should do a rolling lockout all weekend, give coaches a chance to set their teams to consider the Monday final teams.

 

[doona]

Sucks for you guys. Really feel sorry for you.

Perfect way for them to loose players. I call BS.

 

[snozulu]

That sucks Tradespert

What's the point of a partial lockout if you can't make changes while during partial lockout/moves are considered invalid in that timeframe? That is what a partial lockout was designed for, to make changes to your team to players who haven't played yet. In RDT and SC under the Virtual Sports platform, I made a number of changes during the rolling lockout over the weekend, in particular on Friday after the Richmond Carlton game after the Sunday squads were finalised, no issues there and my team was entered as per normal.


Stuff like this is why I gave up on AFLF last year (I played it only to win a weekly and check how form players were scoring as an alternative to help my DT). I encountered some glitch and couldn't make trades one week last year, I sent a complaint in and they told me in a nice polite way stiff shit, so I never went back since. They're very very amateur still in terms of their product + their service, they've had over 2 years to get it right and they haven't yet. It's no wonder Supercoach are dominating the fantasy world currently, minimal issues there and a much better product.


IIRC one of the DT Talk writers copped a 0 for this week also, not good at all considering how much work DT Talk do in promoting AFL Fantasy.

Do you have a link to the supercoach website might check it out instead of the fantasy rabble.

 

[snozulu]

Apparently they will have an answer for all that have been affected, by the end of the day. Noticed on dt talk just before in the tweets, lets hope they get this sorted out so everyone can enjoy the fantasy season.

I doubt it they will fix it with their lack of professionalism and blaming of thousands of us. They just said in an email a day or to back it was my fault for not saving my team so i replied with this.

Don't try and pass the blame on me because of your websites glitches. Thousands of other people have experienced the same problem and have provided you with evidence that their teams were complete before lockouts were in place. Why don't you and your company act professionally take responsibility for the error and try and fix the problem before it happens again. Wouldn't surprise me if it happens this round as well.

 

[snozulu]

Sucks for you guys. Really feel sorry for you.

****em

 

[go you pups]

Perfect way for them to loose players. I call BS.

Wouldn't surprise me at all if the AFL cuts ties with Fanhub sooner than later, not a good endorsement to their brand. This is a monumental stuff up imo on Fanhub, what's the point of having a partial lockout if moves are invalid during the partial lockout? It's BS.

Feel sorry for you blokes affected.

 

[Jozzy]

From the AFL Fantasy website, comments in blue are my own.

Over the past few days, a small group of users have reported that their Classic teams, which they believed to be complete, scored 0 points for Round 1. We take these issues seriously, and as is to be expected, it takes a significant amount of time to work through each case to determine the outcome, so we appreciate your patience!

After careful investigation of each affected user's teams, we have identified that the reason these teams have scored 0 points is because their teams were incomplete at 7.20pm, Thursday 24 March, and as such not eligible to score points in Round 1 as per the official rules.

Our system tracks the exact date and time a user's team becomes complete. Users can choose whether to have auto-save on or off; any time before Round 1 lockout, a user can clear their team or remove an individual player. These actions are auto-saved if the user has auto-save turned on.

There are several other common reasons why a team might be incomplete at Round 1. A substantial proportion of users with incomplete teams have intentionally left their team incomplete as they are participating primarily in Head to Head leagues starting Round 2 and want to take advantage of Round 1 data in finalising their team.

Unfortunately, as we’ve seen over Round 1, a number of users actions caused a team to be incomplete, including:

• Not having all 30 players selected; many affected users simply did not understand that they had to have the full team selected, and not just players from the Richmond-Carlton match.
  I had my full team of 30 players submitted, this has been clearly shown on screenshots of my side that I've posted over the course of the pre-season I posted my side in here four or five hours before hand and I swear to everyone on here I wasn't even on my laptop and the start of the Richmond/Carlton game let alone trading)
• A user clicks “clear team” to wipe their team after previously completing it.
  I still had my full side during and after the Richmond/Carlton game.
• A user has exceeded the salary cap, and/or
  That's impossible to do for Round 1.
• A user has insufficient salary cap space available for our automated team completion feature to fix their team before Partial Lockout.
  As stated I had my full team but if this auto fill feature is meant to stop this from happening then why didn't it select emergencies for coaches (I believe the whole issue is because coaches didn't have four emergencies selected.)
• A user has auto-save enabled and makes changes to their team at the last minute that make it incomplete or invalid.
  I wasn't doing any trading with in the last five to ten minutes so there's no way this could be an issue for myself. Countless amounts of other coaches stated they didn't even trade close to the partial lock out.

We have carefully investigated each complaint, and have found no evidence of any software bugs that would cause a user's complete/valid team not to score in Round 1. Carefully investigated each response you say? That'd explain why the AFL or a representative of the AFL never replied to my emails and I all users were getting was copy/paste emails days later from Fanhub.

Some users have suggested that we should award these users points for Round 1 despite the fact our system has clearly recorded their teams only being complete after partial lockout. To award points, when we know that the user did not have a complete team, would not be fair on the other 120,000+ users who successfully managed to enter a complete and valid team by partial lockout as per the official rules. Other users have been nothing but sympathetic towards us. If you're able to go check our records and then re-made our teams exactly as they were at the point of partial lock out and then given us that score no other user feel hard done by. We're not asking for the weekly prize or to be put in the top five if today I was told we'd get 1500pts and allowed to have our salary cap adjusted I'd be over the moon. Now I'm starting 2000pts behind where I should be and have to lose over $300,000 from my salary cap because of adjusted prices over the past week.

Finally, the reports of “thousands” of affected users is erroneous and risks turning the unfortunate user error of a much smaller number of users into a larger issue. We have been responding to every user who has contacted us about this issue via the official contact form, and when requested have supplied information that shows the exact date and time when their completed team was recorded in our system. Again, we do thank these users for their patience if we took some time to respond. It was imperative to us that we completed a thorough investigation of each individual issue so that we could present affected users with a unique response to their issue if required. The way they went and put thousands in talking marks drives me absolutely up the wall, what a smartass remark, there was over 3,000 people affected and I'm sure you're more than aware of that no reason to put it that others have been saying there's so many people affected. I was not once told the exact times I edited my side despite requesting it twice and supplying my email all I got back was and an example e.g "You probably made a change to your side a 7.15pm and didn't click save until 7.25". I also first flagged this issue on Friday morning. If it was all the users faults and all Fanhub had to do was show a few dozen of the accounts that scored a zero displaying their exact side not complete why did this investigation take almost a week and left pretty much 24hrs before the Rd 2 lockout.

We acknowledge that due to the fact that Round 1 fell across the Easter weekend there was added confusion as to what constituted having a fully completed team in place by the start of the Carlton v Richmond game. This could have been better promoted and we will endeavour to work harder at making key events such as this clearer in the future. As I've said and they've never once commented on but I believe it's down to teams not selecting four emergencies which isn't stated as a requirement anyone in your T&C's. If it was also a requirement then why weren't four emergencies put into clubs when you auto filled any incomplete side.

We are committed to building the best Fantasy Sports game in the country. While we understand how frustrating it is for the these passionate users not to score points in Round 1, ensuring the game is equitable and fair for everyone is paramount to us, and changing the scores of users who unfortunately made a mistake with their teams cannot be considered. Once again making a point of blaming the users and trying to get everyone who wasn't affected to think it was all our fault and that AFL Fantasy has gone and looked after all those great users who did complete their sides.

For additional information please refer to Terms and Conditions.

Best of luck with season 2016. Bring on Round 2.

Get ****ed.

 

[crafty_bernardo]

I swear last year (being my first of Fantasy) I didn't select emergencies r1 but had no problem scoring.

Haven't Fantasy participant numbers also declined by several thousnads this year? Adding to this issue not a good outcome for them.

 

[Jozzy]

I swear last year (being my first of Fantasy) I didn't select emergencies r1 but had no problem scoring.

Haven't Fantasy participant numbers also declined by several thousnads this year? Adding to this issue not a good outcome for them.

Numbers were above 200k four or five years ago, not even getting close to that anymore.

Virtual Sports have had a sneaky dig at them over twitter.

 

[Present Not Past]

When is lockout this week. My screen says lock out in 00 Days 00 Hours 00 Minutes but I can still trade players. I don't want another 0 - please God help me to know what is going on.

 

[crafty_bernardo]

When is lockout this week. My screen says lock out in 00 Days 00 Hours 00 Minutes but I can still trade players. I don't want another 0 - please God help me to know what is going on.

23 hours: 45 minutes.

 

[Jozzy]

DT Talk
37 mins ·


For those who had invalid teams, we've set up a Round 2 ‪#‎AFLFantasy‬league. $500+ guernsey from aflratings.com.au

Code: JL4R2LCN.

Only those who are starting this week please.



A very nice gesture from DT Talk, I think it's clear daylight to everyone but the AFL and Fanhub that we've been ****ed over.

 

[Jozzy]

Funny that'll you basically state it's impossible for a team to not be entered incomplete and then you remove it from the rules after you've stuffed us all over.

 

[Jozzy]

I may be letting my anger get the better of me but I think I'm going to pull my side for the season I've been an avid player, advocate and promoter of DT/Fantasy on the official AFL fantasy game for 7 or 8 years now. I've thrown ridiculous amount of hours and even money into the game over the years. To be blatantly lied to and made out like its my fault is absolutely ridiculous and a slap to the face.

Even just the amount of time I've spent the last week trying to help me and the fellow coaches who were screwed is probably stupidly to far. Every season I try to top my overall and was trying to crack double digets this yeah but now there's no way I'll even get close. Absolutely no motivation anymore.

I know AFL Fantasy/FanHub aren't going to give a crap that a player will be leaving the game, that's the whole problem they couldn't give two shits anymore. What's even the point?