- Moderator
- #626
I used to love Internode. Shame they were taken over by TPG, but they were still good when I was with them years ago. I moved house to someone who had iPrimus. Now that was a poor company. Spent an hour on the phone with someone with the tech skills of a 4-year-old. So, when moved house , I changed again and I went to MATE communications. Didn't have an issue for the first year. Good price and good customer service, so I kept with them when I moved house again.
Oh boy, this is where my fun starts. My current address is not listed on the NBN. It has been installed and it will work, but this address/house has the wrong unit numbers listed. I just have to give them the details of the NBN Box and match my unit number to this box. There is only 2 units and 2 boxes. That's it. A simple admin error which should be simple to fix. Surely
3 weeks later, I am still waiting. Mate are blaming the NBN Co. The NBN Co says MATE should sort this out. And I am getting increasingly frustrated with both of them. How can this process take this long? Thank god for Telstra Air, or else I would have no internet at all. When Telstra are making you look bad, then you have issues.
Oh boy, this is where my fun starts. My current address is not listed on the NBN. It has been installed and it will work, but this address/house has the wrong unit numbers listed. I just have to give them the details of the NBN Box and match my unit number to this box. There is only 2 units and 2 boxes. That's it. A simple admin error which should be simple to fix. Surely
3 weeks later, I am still waiting. Mate are blaming the NBN Co. The NBN Co says MATE should sort this out. And I am getting increasingly frustrated with both of them. How can this process take this long? Thank god for Telstra Air, or else I would have no internet at all. When Telstra are making you look bad, then you have issues.
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