- May 20, 2014
- 22,246
- 29,297
- AFL Club
- Geelong
I’d agree with you but it astounds me the amount of customers in retail we give a borrowing capacity to, only for them to go to a broker who miraculously gives them a higher amount using our own same policy. I guess the general living expenses magically change when the broker is writing the deal. If anything, it is now paramount that we ensure we don’t get our customers into financial hardship and the priority (finally) is to ensure both the bank and customer are well protected instead of worrying about ‘the sale’.
I had one once from a broker where there were two couples that were buying an investment property together. They both claimed to have recently built a granny flat out the back of their owner occupied properties and produced rental appraisal letters for them. They needed this to service so I'm calling bullshit on this right away but to top it off we had both the owner occupied properties as securities and they did all their banking with us. Quick look at their accounts and no payments to builders or anything like that, no applications for consent to vary their securities, nothing. I declined it and about a week later got a call from the broker tearing shreds off me because the customers walked into a branch after I declined it and some chump at the branch approved it and of course the broker misses out on his commission in this scenario and the bank still writes the loan.