Opinion 2020 Membership. What are you doing?

[raikkonen]

Has anyone that pledged online, i.e. 50/75% option, received their refund yet? I chose as soon as the email arrived, and am yet to see it reflected in my bank account. I'm not in a position to call the club, and wait in a queue, due to living overseas.

 

[ams4crows]

Has anyone that pledged online, i.e. 50/75% option, received their refund yet? I chose as soon as the email arrived, and am yet to see it reflected in my bank account. I'm not in a position to call the club, and wait in a queue, due to living overseas.

I was going to pick 50% but then have it roll over into 2021

 

[relapse]

Has anyone that pledged online, i.e. 50/75% option, received their refund yet? I chose as soon as the email arrived, and am yet to see it reflected in my bank account. I'm not in a position to call the club, and wait in a queue, due to living overseas.

I got mine refunded to my credit card about a week ago.

 

[Punchy Bassett]

Finally gave up and called this morning, never got a call back, lucky I had a lot of work to do at my desk took 47 minutes to get through, got offered all options for pledging, had to ask about the $60 offer specifically. Took the $60 option and all done in about three minutes, could have saved everyone a lot of time by just putting this on the website.

 

[jenny61_99]

Please bear in mind that there is a reduced number of people dealing with 60,000 plus membership packages, roll overs and refunds.

 

[Anzacpaul]

Please bear in mind that there is a reduced number of people dealing with 60,000 plus membership packages, roll overs and refunds.

An email from the club saying the above, and that they wont be taking your money tomorrow if they haven't called you back wouldn't go astray though.

I requested a call back on May 27th. 30 days without a call or email is a bit of a letdown.

 

[Sack Chapman]

Rang yesterday and cancelled. I was number 26 in the queue and had over an hour wait.

Great memories. Will cherish the 90's.

 

[Sack Chapman]

I'm the gold member who will basking in our next premiership glory at the mcg to at least the equivalent of you. Made even sweeter by having held this sh*t show to account and forced the change necessary so the undeserving like you can enjoy the day too.

With your love of the amber there's no way in hell you are living to 90+.

 

[Sack Chapman]

You think I'm the only one? Wowee. Better get back to Facebook and post about all the good things the club have been doing. Numpty.

The worm has turned on Facebook. Alot of the happy clappers are getting restless.

 

[BunjiMC]

Still waiting on my phone call. God I love this club.

 

[1990crow]

Where's the tax email? This club is a joke.

 

[brucetiki]

Where's the tax email? This club is a joke.

MIA

 

[Sanders]

Please bear in mind that there is a reduced number of people dealing with 60,000 plus membership packages, roll overs and refunds.

is that why the admin charge is so high?

 

[Drugs Are Bad Mackay?]

Has anyone that pledged online, i.e. 50/75% option, received their refund yet? I chose as soon as the email arrived, and am yet to see it reflected in my bank account. I'm not in a position to call the club, and wait in a queue, due to living overseas.

Wow raikkonen!

Blast from the past

 

[Big Gazoongas]

Please bear in mind that there is a reduced number of people dealing with 60,000 plus membership packages, roll overs and refunds.

Nothing to bear in mind. Its their own doing. Own it and deal with the negativity they deservedly get.

Feel for the staff that have to deal with the incompetence of the admin.

 

[Anzacpaul]

I've sent an email for clarification around the deadline and lack of callback. Will advise if I hear back.

 

[JP Sauce]

I've sent an email for clarification around the deadline and lack of callback. Will advise if I hear back.

$1.01 you don't receive an email back until after the deadline.

 

[Punchy Bassett]

Please bear in mind that there is a reduced number of people dealing with 60,000 plus membership packages, roll overs and refunds.

A situation that could have been avoided if all options were put on the table to begin with.

 

[Anzacpaul]

$1.01 you don't receive an email back until after the deadline.

Once I submitted I got an automated email saying you have up until June 26 to make a selection. I'm guessing the "request a call back" counts as a selection, so should be all good.

 

[truch90]

Did anyone else get double charged this morning? They took $93 out of my account instead of the $46.50

 

[jenny61_99]

A situation that could have been avoided if all options were put on the table to begin with.

Maybe. Nonetheless, people need to cut the office staff some slack, they are working their arises off.

 

[Anzacpaul]

Reply

Thank you for your email to the Adelaide Football Club.



All members who have made contact including emails and request a call back submissions, who we are yet to respond to, will have their memberships actioned as they have requested.

We are contacting members as quick as we can to arrange everyone’s choice.



Thank you for your patience during this time.



Kind regards,



Member Services

 

[SaltPeter]

Did anyone else get double charged this morning? They took $93 out of my account instead of the $46.50

No .. just the $46.50 for me

 

[1970crow]

The worm has turned on Facebook. Alot of the happy clappers are getting restless.

A couple of weeks ago I saw or heard both KT and Fagan on membership pledges to date. Both said was good, KT said a figure, might have been 89% or like that. Fagan said he didn't have the info. How could he not know that? The only 2 reasons he'd revert to his go to move, bare face lying, is that the numbers aren't that good or he's a knob who sees any unspun info as a state secret.

 

[1970crow]

Please bear in mind that there is a reduced number of people dealing with 60,000 plus membership packages, roll overs and refunds.

Bear in mind that they could have had all options automated, eliminating the need for the monstrous call volumes. They could also have kept staff from other areas on jobkeeper, costing them next to nothing to help deal with the call volumes that they DELIBERATELY created. This is like excusing a drunk driver for crashing, "please bear in mind they were drunk and travelling really fast, hard enough to take that bend sober at that speed, let alone as drunk as that guy". They made their bed and they did make it difficult to get the maximum refund and to frustrate those that wanted to go that way.