Resource 2024 Membership thread - it begins - with a kiss

[year of the roo]

l just received an email from the club saying that my membership pack is on its way. Woohoo!!!
l have already received my membership card and paper fixture.. maybe its the Sticker ....

Please keep up posted on the progress of your sticker.

 

[gokangas]

l just received an email from the club saying that my membership pack is on its way. Woohoo!!!
l have already received my membership card and paper fixture.. maybe its the Sticker ....

Me too - the expectation is overwhelming.

 

[amaz199]

The kids’ future roos packs just arrived. They are fantastic. The club has cut all the waste and crap out. The drink bottle is much better quality than previous years and will get good use. A good quality bag tag, a little pencil case, all came in a hard wearing tote bag. There was no extra plastic or rubbish at all!!! We’ll done NM

Love those bags. I think we still have the Junior Roos 2007 version and still use it for carrying towels to the beach!

They don't break and last forever.

 

[Gasometer]

l just received an email from the club saying that my membership pack is on its way. Woohoo!!!
l have already received my membership card and paper fixture.. maybe its the Sticker ....

Marvellous you got an email

 

[Grogg]

My sticker was in the lanyard packaging.Weirdly got 2 medallions as well. Winning.

 

[Gasometer]

My sticker was in the lanyard packaging.Weirdly got 2 medallions as well. Winning.

Both be broke by April

 

[Quivorir]

I have now received an second email saying my membership pack is coming. Wonder what will be in this one.

 

[Ruckle]

I have now received an second email saying my membership pack is coming. Wonder what will be in this one.

Yes same here, a couple of weeks back got our 4 packs with bar coded membership tickets so happy and countdown can officially begin! Happy with bags kids got and they were happy to add some more pencil cases to their collections as well as 700th drink bottle (ffs). I got an email for that delivery ( I dont usually) and my wife got nothing. Today I have another email from club and Aus post and wife got 3 emails (for both kids as well). As you say, Quivorir, whats coming???

I know its not my hat cuz I tried to redeem that on line and it wouldnt let me.

 

[skinner84]

What's everyone's experience been like with requesting a call back from the membership department? Requested a few days ago and haven't heard anything

 

[The Y Factor]

What's everyone's experience been like with requesting a call back from the membership department? Requested a few days ago and haven't heard anything

I would just call. I always get though and get it sorted on the spot

 

[Gasometer]

What's everyone's experience been like with requesting a call back from the membership department? Requested a few days ago and haven't heard anything

Fantastic usually

Fixed up my non working email end of 2022 with call back

And when your Credit Card expires they call you many times!

 

[Ruckle]

Just received a second mail pack for all 4 of us. This one has key ring like thing, sticker and not much more. Seems pretty wasteful and inefficient.

 

[amaz199]

Just received a second mail pack for all 4 of us. This one has key ring like thing, sticker and not much more. Seems pretty wasteful and inefficient.

North Melbourne inside 50s the last five years.

 

[The Warlord]

My membership lets me into football games.

 

[year of the roo]

My membership lets me into football games.

Yeah, sure, but did you get a colouring in book and a squeaky toy?

 

[The Warlord]

Yeah, sure, but did you get a colouring in book and a squeaky toy?

Lanyards - yea or nay?

Soft, non abrasive material that is soft to the touch, smooth and silky, is a pleasure on the skin. Metal fittings of a solid and durable standard, with heavy duty swivel and clasp. Reasonably strong pocket although would like to see a heavier micron plastic employed, particularly for the...

www.bigfooty.com

 

[tazaa]

My lanyard and medallion came today.
And one sticker.

I’m content. That’s all I need.


The fact they’re still emailing my email address from 2006 that I set up as a teenager is not okay.
I think that broke me last week.

All bullshit aside the club deserves a serve.
I called in and spent 30 minutes on the phone with a staff member who has been there 2 months.
Lovely kid and one who sadly had no idea of the historic nature of this problem that has plagued the club for decades. I just asked him to pass my feedback on and to ensure someone who can do something about it reads it.
He said the best way to express my concerns was to email the membership department and the clubs IT department.

Membership@nmfc.com.au and info@nmfc.com.au

Members need to start putting pressure on the club about this issue. Please write in and articulate your frustrations to the club. If enough speak out then maybe they’ll get off their asses and do something about it. That’s if the emails even get looked at.

I emailed in Thursday last week and as expected like all emails I send through, it has gone unanswered.
I’m genuinely angry.

What set me over the edge this year, was my wife is a first year member and not only hasn’t she received her membership pack or card, she hasn’t even received an offical email from the club welcoming her.

So some insight into why.

When I signed her up last year I gave the membership department her current email address. She is a ghost to them. Not an existing member. Never has been. Clean history.
Now hear this. When she was set up with a membership account by the club, it automatically set her up using an inactive work email address. That’s right, the reason given to me by the club was back in 2017 she bought tickets to a game and as a result Ticketmaster automatically set her up with an account using her email at checkout. And so from that point onwards, it’s locked in that email address. Permanently.
So no matter what email you give the club later on, be it the first time or most recent - or in my case trying to update it for the 11th year in a row - it’s all bullshit. Means nothing.

As a result I have to keep my highschool email address running, for the sole reason is it is locked on as my membership email address going back 18 years to first year as member in 2006. It’s actually cooked.


It’s laughable how inadequate and broken this system is. Whose to blame? Ticketmaster as the third party host. Or the club who ignores this issue every year?
This level of incompetence for organisations like North, the AFL and Ticketmaster is embarrassing.

This club really goes out of its way to find the most ****ed up issues that are entirely avoidable.
I mean how hard can it be to subcontract an IT engineer to reboot the system and allow club staff and members to update their emails successfully and then trial it.
This is basic stuff. And the club can’t even test it out to see if it works. They have no means to control the system automated emails that go out, so in essence they have no idea if we can or can’t receive emails.


I will say this. Whoever runs the membership department at the club is the most useless campaigner to ever exist.
Simply Inept. Stupid. Just a dumb mother****er.

In 11 years with repeated failed attempts to get my email address updated - the clubs knows of the issue and can’t get it fixed. 11 years.
It’s a sackable offence anywhere else in the corporate world.
I reckon a donkey could learn how to use a laptop and update an email address on gmail in less time than what the club has taken to fix this issue. And donkeys don’t even have fingers last time I checked

Give me 11 years.
It’s a race between getting North to update an email address OR
Get a donkey to learn how to use a laptop.

My moneys on the donkey every day of the week.


I have asked the club to look into it but I really don’t know know how else to illicit a response. Do we need to out the club publically and embarrass them to get it looked at? Is that what it takes these days?
It’s ****ing easier to just fix the problem.

 

[Orange Peanut]

Please don't be under any illusion that info@nmfc.com.au will be answered.

 

[tazaa]

Please don't be under any illusion that info@nmfc.com.au will be answered.

It’s gotta be a burner account OP.
Or as Matthew McConaughey says, Its a fugazi.

 

[The Y Factor]

My lanyard and medallion came today.
And one sticker.

I’m content. That’s all I need.


The fact they’re still emailing my email address from 2006 that I set up as a teenager is not okay.
I think that broke me last week.

All bullshit aside the club deserves a serve.
I called in and spent 30 minutes on the phone with a staff member who has been there 2 months.
Lovely kid and one who sadly had no idea of the historic nature of this problem that has plagued the club for decades. I just asked him to pass my feedback on and to ensure someone who can do something about it reads it.
He said the best way to express my concerns was to email the membership department and the clubs IT department.

Membership@nmfc.com.au and info@nmfc.com.au

Members need to start putting pressure on the club about this issue. Please write in and articulate your frustrations to the club. If enough speak out then maybe they’ll get off their asses and do something about it. That’s if the emails even get looked at.

I emailed in Thursday last week and as expected like all emails I send through, it has gone unanswered.
I’m genuinely angry.

What set me over the edge this year, was my wife is a first year member and not only hasn’t she received her membership pack or card, she hasn’t even received an offical email from the club welcoming her.

So some insight into why.

When I signed her up last year I gave the membership department her current email address. She is a ghost to them. Not an existing member. Never has been. Clean history.
Now hear this. When she was set up with a membership account by the club, it automatically set her up using an inactive work email address. That’s right, the reason given to me by the club was back in 2017 she bought tickets to a game and as a result Ticketmaster automatically set her up with an account using her email at checkout. And so from that point onwards, it’s locked in that email address. Permanently.
So no matter what email you give the club later on, be it the first time or most recent - or in my case trying to update it for the 11th year in a row - it’s all bullshit. Means nothing.

As a result I have to keep my highschool email address running, for the sole reason is it is locked on as my membership email address going back 18 years to first year as member in 2006. It’s actually cooked.


It’s laughable how inadequate and broken this system is. Whose to blame? Ticketmaster as the third party host. Or the club who ignores this issue every year?
This level of incompetence for organisations like North, the AFL and Ticketmaster is embarrassing.

This club really goes out of its way to find the most ****ed up issues that are entirely avoidable.
I mean how hard can it be to subcontract an IT engineer to reboot the system and allow club staff and members to update their emails successfully and then trial it.
This is basic stuff. And the club can’t even test it out to see if it works. They have no means to control the system automated emails that go out, so in essence they have no idea if we can or can’t receive emails.


I will say this. Whoever runs the membership department at the club is the most useless campaigner to ever exist.
Simply Inept. Stupid. Just a dumb mother*er.

In 11 years with repeated failed attempts to get my email address updated - the clubs knows of the issue and can’t get it fixed. 11 years.
It’s a sackable offence anywhere else in the corporate world.
I reckon a donkey could learn how to use a laptop and update an email address on gmail in less time than what the club has taken to fix this issue. And donkeys don’t even have fingers last time I checked

Give me 11 years.
It’s a race between getting North to update an email address OR
Get a donkey to learn how to use a laptop.

My moneys on the donkey every day of the week.


I have asked the club to look into it but I really don’t know know how else to illicit a response. Do we need to out the club publically and embarrass them to get it looked at? Is that what it takes these days?
It’s ******* easier to just fix the problem.

Hey,
I just went into Ticketmaster and you can update your email .

Have you tried that. Settings - personal details section

Have you tried that?

Mine is aligned to my North membership so I’m not a good test case.

 

[TennisPlayerAndy]

My lanyard and medallion came today.
And one sticker.

I’m content. That’s all I need.


The fact they’re still emailing my email address from 2006 that I set up as a teenager is not okay.
I think that broke me last week.

All bullshit aside the club deserves a serve.
I called in and spent 30 minutes on the phone with a staff member who has been there 2 months.
Lovely kid and one who sadly had no idea of the historic nature of this problem that has plagued the club for decades. I just asked him to pass my feedback on and to ensure someone who can do something about it reads it.
He said the best way to express my concerns was to email the membership department and the clubs IT department.

Membership@nmfc.com.au and info@nmfc.com.au

Members need to start putting pressure on the club about this issue. Please write in and articulate your frustrations to the club. If enough speak out then maybe they’ll get off their asses and do something about it. That’s if the emails even get looked at.

I emailed in Thursday last week and as expected like all emails I send through, it has gone unanswered.
I’m genuinely angry.

What set me over the edge this year, was my wife is a first year member and not only hasn’t she received her membership pack or card, she hasn’t even received an offical email from the club welcoming her.

So some insight into why.

When I signed her up last year I gave the membership department her current email address. She is a ghost to them. Not an existing member. Never has been. Clean history.
Now hear this. When she was set up with a membership account by the club, it automatically set her up using an inactive work email address. That’s right, the reason given to me by the club was back in 2017 she bought tickets to a game and as a result Ticketmaster automatically set her up with an account using her email at checkout. And so from that point onwards, it’s locked in that email address. Permanently.
So no matter what email you give the club later on, be it the first time or most recent - or in my case trying to update it for the 11th year in a row - it’s all bullshit. Means nothing.

As a result I have to keep my highschool email address running, for the sole reason is it is locked on as my membership email address going back 18 years to first year as member in 2006. It’s actually cooked.


It’s laughable how inadequate and broken this system is. Whose to blame? Ticketmaster as the third party host. Or the club who ignores this issue every year?
This level of incompetence for organisations like North, the AFL and Ticketmaster is embarrassing.

This club really goes out of its way to find the most ****ed up issues that are entirely avoidable.
I mean how hard can it be to subcontract an IT engineer to reboot the system and allow club staff and members to update their emails successfully and then trial it.
This is basic stuff. And the club can’t even test it out to see if it works. They have no means to control the system automated emails that go out, so in essence they have no idea if we can or can’t receive emails.


I will say this. Whoever runs the membership department at the club is the most useless campaigner to ever exist.
Simply Inept. Stupid. Just a dumb mother*er.

In 11 years with repeated failed attempts to get my email address updated - the clubs knows of the issue and can’t get it fixed. 11 years.
It’s a sackable offence anywhere else in the corporate world.
I reckon a donkey could learn how to use a laptop and update an email address on gmail in less time than what the club has taken to fix this issue. And donkeys don’t even have fingers last time I checked

Give me 11 years.
It’s a race between getting North to update an email address OR
Get a donkey to learn how to use a laptop.

My moneys on the donkey every day of the week.


I have asked the club to look into it but I really don’t know know how else to illicit a response. Do we need to out the club publically and embarrass them to get it looked at? Is that what it takes these days?
It’s ******* easier to just fix the problem.

All they care about is that your CC details are current so the dollars continue to flow.

The moment there is the possibility that your card will be declined, your phone will blow up with texts and calls.

 

[Gasometer]

My lanyard and medallion came today.
And one sticker.

I’m content. That’s all I need.


The fact they’re still emailing my email address from 2006 that I set up as a teenager is not okay.
I think that broke me last week.

All bullshit aside the club deserves a serve.
I called in and spent 30 minutes on the phone with a staff member who has been there 2 months.
Lovely kid and one who sadly had no idea of the historic nature of this problem that has plagued the club for decades. I just asked him to pass my feedback on and to ensure someone who can do something about it reads it.
He said the best way to express my concerns was to email the membership department and the clubs IT department.

Membership@nmfc.com.au and info@nmfc.com.au

Members need to start putting pressure on the club about this issue. Please write in and articulate your frustrations to the club. If enough speak out then maybe they’ll get off their asses and do something about it. That’s if the emails even get looked at.

I emailed in Thursday last week and as expected like all emails I send through, it has gone unanswered.
I’m genuinely angry.

What set me over the edge this year, was my wife is a first year member and not only hasn’t she received her membership pack or card, she hasn’t even received an offical email from the club welcoming her.

So some insight into why.

When I signed her up last year I gave the membership department her current email address. She is a ghost to them. Not an existing member. Never has been. Clean history.
Now hear this. When she was set up with a membership account by the club, it automatically set her up using an inactive work email address. That’s right, the reason given to me by the club was back in 2017 she bought tickets to a game and as a result Ticketmaster automatically set her up with an account using her email at checkout. And so from that point onwards, it’s locked in that email address. Permanently.
So no matter what email you give the club later on, be it the first time or most recent - or in my case trying to update it for the 11th year in a row - it’s all bullshit. Means nothing.

As a result I have to keep my highschool email address running, for the sole reason is it is locked on as my membership email address going back 18 years to first year as member in 2006. It’s actually cooked.


It’s laughable how inadequate and broken this system is. Whose to blame? Ticketmaster as the third party host. Or the club who ignores this issue every year?
This level of incompetence for organisations like North, the AFL and Ticketmaster is embarrassing.

This club really goes out of its way to find the most ****ed up issues that are entirely avoidable.
I mean how hard can it be to subcontract an IT engineer to reboot the system and allow club staff and members to update their emails successfully and then trial it.
This is basic stuff. And the club can’t even test it out to see if it works. They have no means to control the system automated emails that go out, so in essence they have no idea if we can or can’t receive emails.


I will say this. Whoever runs the membership department at the club is the most useless campaigner to ever exist.
Simply Inept. Stupid. Just a dumb mother*er.

In 11 years with repeated failed attempts to get my email address updated - the clubs knows of the issue and can’t get it fixed. 11 years.
It’s a sackable offence anywhere else in the corporate world.
I reckon a donkey could learn how to use a laptop and update an email address on gmail in less time than what the club has taken to fix this issue. And donkeys don’t even have fingers last time I checked

Give me 11 years.
It’s a race between getting North to update an email address OR
Get a donkey to learn how to use a laptop.

My moneys on the donkey every day of the week.


I have asked the club to look into it but I really don’t know know how else to illicit a response. Do we need to out the club publically and embarrass them to get it looked at? Is that what it takes these days?
It’s ******* easier to just fix the problem.

My suggestion would be to make a wise crack on X and then write letters to the big two newspapers

Radio will call you and do some talk back about it with a footnote that you are “concerned for other Members in the same boat”

Works a treat; saw it first hand a week or so ago

 

[Gasometer]

Hey,
I just went into Ticketmaster and you can update your email .

Have you tried that. Settings - personal details section

Have you tried that?

Mine is aligned to my North membership so I’m not a good test case.

Likewise your password

 

[gokangas]

I received my lanyard, sticker and keyring. All I need tbh. Rather see the club throwing everything they can at junior members - they are the future and we need to keep them.

 

[tazaa]

My suggestion would be to make a wise crack on X and then write letters to the big two newspapers

Radio will call you and do some talk back about it with a footnote that you are “concerned for other Members in the same boat”

Works a treat; saw it first hand a week or so ago

I have been thinking about this since last week and I know a few posters on here hate when the club gets held to account publicly, especially by the Herald Sun or SEN who are parasites.

My preference is that North handles this issue internally but sadly you are right.

The SEN/Sam Edmund route works because the club responds to him.
But why? Why is it good enough for a joirno and I’m a paid up ****ing member who gets it ignored.
This is where our frustrations boil over.
If I don’t hear back from the club by Thursday I am going to go to public.
11 years is a joke and it’s most likely been a problem longer than that. You can’t defend an issue like this.