Maybe Ratts is the person people call when they've locked themselves out of their account?How does Ratten feature w the IT mob. Is he telling them what the coaches want (w greater clarity/authority) or is he meant to 'decipher' the info' they provide better than the rest?
It's, at least, the second time he's mentioned that part of his role; might it mean a greater focus on 'analytics', generally speaking?
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