I'm gutted. I'm having the worst day. I didn't realise how much I cared.
I spoke to the venue last week, and they'd given me some comfort around the accessibility of my seat, and it being a low, but still raised seat - perfect, a little elevated, but not having to climb stairs, on an aisle, so I can stretch my back after every match (cos I literally can't sit for more than 30 minutes at a time).
So I started to feel good about going, started thinking about t-shirts, started trying to reconcile the likelihood of it being a house show.
They've called me back today, and everything they told me last week is wrong. It's not accessible. Ticketek didn't mark my booking as an accessible booking. So there's nowhere to move me. Doesn't appear like I can just upgrade or downgrade. And there's no one to even yell at, cos it's not the BEC's fault, and Ticketek - who don't give a shit about their own incompetence at the best of times - wash their hands of accessible bookings where the venue handles them in house.
It's not on an aisle. It's barely elevated, because the section of grandstand they have me in has every 2nd row on the same level as the one in front of it. So I'm half as elevated as I thought, and I'm staring at the back of someone's head. And being on the first level of rows would be great if you could enter through the ground level... but that's not the door my ticket allows me to enter through, and they would have to put a special note on my ticket for me to access the ****ing seat.
They've gone away to try and find some options and come back to me tomorrow. Which was for the best, I was about to lose it. I know it's not the BEC's fault, but given the day I've had today - I'm still dragging a dead leg behind me - I was about to yell at them for their repeated attempts to suggest that the dogshit they were offering me is just as good as what I have now (positionally, not from an accessibility perspective.)
Imagine if, after everything over the last week, I end up cancelling and Kenny ends up coming. Cos at the moment they haven't got a seat they can give me that is accessible, and they haven't got a seat that I think is equivalent to what I have now/had at Suncorp/is worth $315.
I know "card (and venue in this case) is subject to change", but it shouldn't be this ****ing hard.
edit: looking at the map, and at what's still available - there's nothing on there that I would accept for what I've paid. Unless they can find me an accessible seat that's reserved/not publicly accessible, I might be out after all.
I used to work at a venue, albeit a different one. I think you need to speak to the manager of whomever is in charge of ticketing services, as there will always be house seats that are held back for various reasons (staff, sponsors, media, VIP allocation and so forth). The people on the front line usually don’t have the authority to give them out this far out from an event, but they will exist.
Whatever you do - don’t yell or be aggressive at the staff as they will mark your account with a keyword and the manager will nicely tell you to GAGF even if they have a house seat for your needs. If you are nice and explain the situation, you might end up with a suite ticket that doesn’t look like it will be used.
