Businesses that wont offer refund on items?

[Foxx]

What's your feelings on this?
A business that will not return your cash on "change of mind" etc items. Only store credit.

This particular policy bugged me from the 4WD Supacentre, because not only will they not offer a refund, but will also only give a store credit of 90% of purchase price.

I think this consumer law needs to be changed.

 

[Gralin]

change of mind generally isn't covered the same way product issues are

 

[Foxx]

change of mind generally isn't covered the same way product issues are

I think everybody should have the right to their cash back on an item that's unopened. With receipt.

 

[Alberto_Magnifico]

Unless the seller is really niche then these days I say good luck to them, just gives more incentive for people to Shop at Amazon.

Amazon are borderline evil with their market hold which is slowly killing small business, but fmd their customer service experience is absolutely market leading, credit to them.

And yeh if it's unopened it should be a 100% refund every time.

 

[Power Raid]

Don't buy from groups that don't offer "sensible" unopened packages (with a receipt)

I appreciate why mum and dad business don't offer this for cash and inventory management purposes but all large stores should offer this

 

[Chief]

A business that will not return your cash on "change of mind" etc items. Only store credit.

This particular policy bugged me from the 4WD Supacentre, because not only will they not offer a refund, but will also only give a store credit of 90% of purchase price.

They don't have to under Australian consumer law.

Restocking fee is permitted under ACL.

 

[Foxx]

They don't have to under Australian consumer law.

Restocking fee is permitted under ACL.

Yes it's legally right, but ethically wrong. Plenty of businesses small and large refund when they legally don't have to. Why? Because It shows respect to customers.

 

[Scotland]

Yes it's legally right, but ethically wrong. Plenty of businesses small and large refund when they legally don't have to. Why? Because It shows respect to customers.

Why is it ethically wrong? Can people not decide what they want before they buy something? There is a huge issue with online return rehandling and waste.

Plenty of businesses offer change of mind refunds as a point of difference to attract customers. If Kmart can't re-sell something they would rather write it off than haggle over $6.

 

[Foxx]

Why is it ethically wrong? Can people not decide what they want before they buy something? There is a huge issue with online return rehandling and waste.

Plenty of businesses offer change of mind refunds as a point of difference to attract customers. If Kmart can't re-sell something they would rather write it off than haggle over $6.

What's wrong with a business refunding an item thats brought back into their front door unopened with a receipt?
It's ethically wrong to refuse to give back someone's money after they didn't need the item for whatever reason.

 

[Scotland]

What's wrong with a business refunding an item thats brought back into their front door unopened with a receipt?

Nothing. Plenty do.

It's ethically wrong to refuse to give back someone's money after they didn't need the item for whatever reason.

It really isn't. It's an inconvenience at most.

Where do you draw the line? One item? A shopping trolley full of items? Can I return a perishable item with along expiry date?

 

[Foxx]

Nothing. Plenty do.

It really isn't. It's an inconvenience at most.

Where do you draw the line? One item? A shopping trolley full of items? Can I return a perishable item with along expiry date?

Food items etc are a different story, everyone knows you can't return them "change of mind" for obvious reasons.

 

[Chief]

Yes it's legally right, but ethically wrong. Plenty of businesses small and large refund when they legally don't have to. Why? Because It shows respect to customers.

4WD places seem to me to not care about this stuff. They've got your gold-pressed latinum.

 

[MrsEddieBetts]

Places that don’t have physical stores but still only offer store credit give me the shits. I can be a size small in one brand and a size large in another… I can’t tell if something is going to fit until I try it on.

I don’t buy clothes online unless it’s free returns these days.

 

[74561347]

agreed

sexyland wouldnt give me a refund on my barely used dildo even though i overestimated what would fit

 

[craffles]

agreed

sexyland wouldnt give me a refund on my barely used dildo even though i overestimated what would fit

How much u asking for it

 

[Bunk Moreland]

Yes it's legally right, but ethically wrong. Plenty of businesses small and large refund when they legally don't have to. Why? Because It shows respect to customers.

I wouldn’t say it’s ethically wrong. Depends a bit on the circumstances I guess.

It protects the business somewhat, yes you’re picturing absolutely perfect, untouched, unopened blemish-free products that are quickly returned.

But things can devolve pretty quickly, people can bash things about a bit and still say it’s unopened etc.

Laws protect you around faulty or wrongly described products.

There’s also the cost of selling things too, depending what it is. Plenty of products require a lot of customer service, they recoup that through sales, if it’s then retuned then they’ve paid somebody to sell it and lost that money.

I think on balance, the law is pretty much right. Businesses can go above and beyond that if they want to, but they don’t have to.

 

[kickazz]

Why is it ethically wrong? Can people not decide what they want before they buy something? There is a huge issue with online return rehandling and waste.

Plenty of businesses offer change of mind refunds as a point of difference to attract customers. If Kmart can't re-sell something they would rather write it off than haggle over $6.

Yeah I don't get where there should be some sort of ethical mandate for change of mind returns.

I mean, should the merchant be allowed to force you to return an item because they change their mind?

It's a great point of difference for some retailers and it definitely helps me go back as a return customer - but that's it, it's not an expectation one has across the board.

 

[Chief]

Places that don’t have physical stores but still only offer store credit give me the shits. I can be a size small in one brand and a size large in another… I can’t tell if something is going to fit until I try it on.

I don’t buy clothes online unless it’s free returns these days.

And that ends up being a whole other ecological nightmare. Big companies end up just landfilling returns most of the time.