Customer Complaint

[Tormented Tiger]

So much hate in this thread, I love it

There is alot of ungrateful little spotty faced barstads in this thread.

Tip: Next paypack buy some clearasil, you mighten be so down on the world and remember
why you took a job in "customer service".

And PLEASE try smile next time you serve me.

 

[HAWKS HEROES]

i always smile when i serve people !

 

[Underdog]

There is alot of ungrateful little spotty faced barstads in this thread.

Tip: Next paypack buy some clearasil, you mighten be so down on the world and remember
why you took a job in "customer service".

That's a bit unfair. Most people have had a retail job at some stage for a few bucks.

 

[Niximus]

There is alot of ungrateful little spotty faced barstads in this thread.

Tip: Next paypack buy some clearasil, you mighten be so down on the world and remember
why you took a job in "customer service".

And PLEASE try smile next time you serve me.

The people who take this attitude are usually those who are submissive in their everyday life/employment and so enjoy asserting their 'power' over those who they see as inferior.

I used to laugh when I had them and think "I'll see you in 5 years when I'm (or someone like me is) your boss.

 

[magic_johnson!]

There is alot of ungrateful little spotty faced barstads in this thread.

Tip: Next paypack buy some clearasil, you mighten be so down on the world and remember
why you took a job in "customer service".

And PLEASE try smile next time you serve me.

gees, are you all the way to manager of maccas

 

[LondonCalling]

Had this woman at one of the corporate functions at last night's game be an absolute cow all night, was rude to me and my staff (made one of my trainees cry because she demanded a particular bottle of wine that we had one left over of from last weekend, and once that was finished there were no more).

At about 3/4 time, she comes up to me and asks if she can get a cab to come to the front gate (at the 'G?!?!?!) as they had a disabled person in the box, and couldn't walk to the cab rank. Check with the MCC guys, who are able to do it on extrenuating circumstances. Go back to the function room, only to find out that there is in fact no disability, she's just got sore feet and doesn't want to walk.

Immediately cancel it, tell her it can't be done, and the nearest cab rank is on Bridge rd.

Enjoy the walk, bitch.

 

[-VC-]

At about 3/4 time, she comes up to me and asks if she can get a cab to come to the front gate (at the 'G?!?!?!) as they had a disabled person in the box, and couldn't walk to the cab rank. Check with the MCC guys, who are able to do it on extrenuating circumstances. Go back to the function room, only to find out that there is in fact no disability, she's just got sore feet and doesn't want to walk.

Immediately cancel it, tell her it can't be done, and the nearest cab rank is on Bridge rd.

Enjoy the walk, bitch.

Great work.

 

[magic_johnson!]

Had this woman at one of the corporate functions at last night's game be an absolute cow all night, was rude to me and my staff (made one of my trainees cry because she demanded a particular bottle of wine that we had one left over of from last weekend, and once that was finished there were no more).

At about 3/4 time, she comes up to me and asks if she can get a cab to come to the front gate (at the 'G?!?!?!) as they had a disabled person in the box, and couldn't walk to the cab rank. Check with the MCC guys, who are able to do it on extrenuating circumstances. Go back to the function room, only to find out that there is in fact no disability, she's just got sore feet and doesn't want to walk.

Immediately cancel it, tell her it can't be done, and the nearest cab rank is on Bridge rd.

Enjoy the walk, bitch.

sounds like a good candidate for your next flat mate

how's all that goin, btw? you should update ur 'advice appreciated' thread.

 

[HAWKS HEROES]

LondonCalling well done reckon i would have done the same !

 

[LondonCalling]

sounds like a good candidate for your next flat mate

how's all that goin, btw? you should update ur 'advice appreciated' thread.

Moved in with the Mrs over Xmas out Toorak way, slowly but surely getting my bond back from their new tenant. Worked out pretty well in the end.

 

[LondonCalling]

In hindsight, looking back, I'm quite happy with how I handled this woman, and the end result, where I didn't get one bit of bad feedback except from her all night.

Hate people who just give vague answers to questions, and then get shitty when the response isn't that of a mind reader.

i.e. - She'll have an empty glass of wine, and I'll ask if she's right for another one, and she'll reply simply with "No". Is that a "No, I'm right thank you. Maybe later" or a "No, I require a new drink". Given that I'm fairly confident in my ability to detect whether the glass is empty or not, I would assume she doesn't want another one. Bugger off to go change the keg over, and come back to find her glaring at me because she thought I was "going to get her a new one".

Mole.

 

[Power King]

In hindsight, looking back, I'm quite happy with how I handled this woman, and the end result, where I didn't get one bit of bad feedback except from her all night.

Hate people who just give vague answers to questions, and then get shitty when the response isn't that of a mind reader.

i.e. - She'll have an empty glass of wine, and I'll ask if she's right for another one, and she'll reply simply with "No". Is that a "No, I'm right thank you. Maybe later" or a "No, I require a new drink". Given that I'm fairly confident in my ability to detect whether the glass is empty or not, I would assume she doesn't want another one. Bugger off to go change the keg over, and come back to find her glaring at me because she thought I was "going to get her a new one".

Bloody women.

You're right.

Who knows what's going on in those minds.

 

[magic_johnson!]

In hindsight, looking back, I'm quite happy with how I handled this woman, and the end result, where I didn't get one bit of bad feedback except from her all night.

Hate people who just give vague answers to questions, and then get shitty when the response isn't that of a mind reader.

i.e. - She'll have an empty glass of wine, and I'll ask if she's right for another one, and she'll reply simply with "No". Is that a "No, I'm right thank you. Maybe later" or a "No, I require a new drink". Given that I'm fairly confident in my ability to detect whether the glass is empty or not, I would assume she doesn't want another one. Bugger off to go change the keg over, and come back to find her glaring at me because she thought I was "going to get her a new one".

Mole.

haha a bit scared that some of the women on these boards were gonna get you?

 

[LondonCalling]

Eh, the female contigent on this board either want to sleep with me or are complete headcases. I think I'll survive

 

[HAWKS HEROES]

haha a bit scared that some of the women on these boards were gonna get you?

no need to be i am female and i would have done same as him , if they don't say oh yes would love another drink , if they just say no to me that means she did not want another , like he said can't read minds !
she is a mole !

 

[HAWKS HEROES]

Eh, the female contigent on this board either want to sleep with me or are complete headcases. I think I'll survive

aaaahhhh don't know about sleeping with you though , i don't know you to do that !

 

[LondonCalling]

I thought you were a bloke.

Wow, those PM's are a whole lot more creepier now.

 

[HAWKS HEROES]

I thought you were a bloke.

Wow, those PM's are a whole lot more creepier now.

what pm's ! has some one broken into my account will have to change my password now ! was not me sir i am sorry honest !

 

[Herne Hill Hammer]

As a customer probably my two pet hates are:

Idiot deli staff.
Walk up to a deli there will be 2 or 3 staff members, one might be cleaning, another perhaps slicing and the third talking to the other two about their upcoming weekend or something. They will glance over then turn back and continue the conversation.
I will be the only customer there and after waiting for a minute or so, another customer will come up and grab a ticket.
The staff member chatting finally decides to serve so walks over presses the button and calls out the number, the other customer will hold up their number and the staff member will ask them what they want. That's when I will start on them. Their usual reply is that I should have got a number, to which I will reply since I was the only customer standing here for a minute and you saw me it shouldn't be too hard unless you're a complete idiot.It's at about this point they will turn red, shut up and look at me. You can see their pea brains clunking over wondering what to do. I save them the trouble of working it out for themselves and tell them what I want.
This has happened to me at a few stores and it shits me no end.

If you young brain dead chicks and pimply faced prepubescent blokes can't be bothered to do your job properly then piss off and give someone else a go.

My next pet hate is elderly people in express lanes with about 30-50 items crammed into 2 overflowing baskets. Now they know they have too many but seem to think because they're old and the items are only in baskets instead of a trolley then they can use the express lanes.
I'll have a go at them by being sarcastic and I know they can hear me but they act like they're old and deaf. The staff member on the checkout will look at all the items, then hear me having a crack at them, look a bit sheepish but then serve them anyway.

(I worked with Coles for 7-8 years in the 80s and early 90s)

 

[Niximus]

As a customer probably my two pet hates are:

Idiot deli staff.
Walk up to a deli there will be 2 or 3 staff members, one might be cleaning, another perhaps slicing and the third talking to the other two about their upcoming weekend or something. They will glance over then turn back and continue the conversation.
I will be the only customer there and after waiting for a minute or so, another customer will come up and grab a ticket.
The staff member chatting finally decides to serve so walks over presses the button and calls out the number, the other customer will hold up their number and the staff member will ask them what they want. That's when I will start on them. Their usual reply is that I should have got a number, to which I will reply since I was the only customer standing here for a minute and you saw me it shouldn't be too hard unless you're a complete idiot.It's at about this point they will turn red, shut up and look at me. You can see their pea brains clunking over wondering what to do. I save them the trouble of working it out for themselves and tell them what I want.
This has happened to me at a few stores and it shits me no end.

I only ever worked deli as a fill in but when I did taking a ticket was the difference between a browser and someone who wanted something. Now days when shopping unless I don't want someone to ask me if they can help me and then hover around when I don't even know what I want if I want anything at all.

Now you may get pissed that they cannot read your mind and know that unlike the majority of people who don't take a ticket, you're not just browsing but really, all you need do is take a ticket. I never have trouble being served at a deli.

My next pet hate is elderly people in express lanes with about 30-50 items crammed into 2 overflowing baskets. Now they know they have too many but seem to think because they're old and the items are only in baskets instead of a trolley then they can use the express lanes.
I'll have a go at them by being sarcastic and I know they can hear me but they act like they're old and deaf. The staff member on the checkout will look at all the items, then hear me having a crack at them, look a bit sheepish but then serve them anyway.

(I worked with Coles for 7-8 years in the 80s and early 90s)

That's not their fault. They are not allowed to refuse anyone at the express lane. Even if you show up there with 3 full trolleys they are instructed to serve you. People know this and take advantage of it.

 

[Herne Hill Hammer]

I only ever worked deli as a fill in but when I did taking a ticket was the difference between a browser and someone who wanted something. Now days when shopping unless I don't want someone to ask me if they can help me and then hover around when I don't even know what I want if I want anything at all.

Now you may get pissed that they cannot read your mind and know that unlike the majority of people who don't take a ticket, you're not just browsing but really, all you need do is take a ticket. I never have trouble being served at a deli.




That's not their fault. They are not allowed to refuse anyone at the express lane. Even if you show up there with 3 full trolleys they are instructed to serve you. People know this and take advantage of it.[/quote]

To answer the first, I'm not browsing when I'm standing there looking at the staff and not the product. If they paid attention instead of turning their backs to continue their socialising they'd realise this.

And to answer the second, I wasn't having a go at the checkout operator I was having a go at the oldies. Invariably the elderly women are the worst.
And of course they can refuse to serve them. Politely tell them it is an express lane and they'll have to go to one of the other registers. Whenever I had a footy injury and had to prop at a checkout on my crutches for a week or two I would do it regularly. You'd get to know the ones that regularly did it and I'd tell them before they got a chance to start unloading.

 

[Niximus]

To answer the first, I'm not browsing when I'm standing there looking at the staff and not the product. If they paid attention instead of turning their backs to continue their socialising they'd realise this.

Again, they can't read your mind, how hard is it to grab a ticket?

And to answer the second, I wasn't having a go at the checkout operator I was having a go at the oldies. Invariably the elderly women are the worst.
And of course they can refuse to serve them. Politely tell them it is an express lane and they'll have to go to one of the other registers. Whenever I had a footy injury and had to prop at a checkout on my crutches for a week or two I would do it regularly. You'd get to know the ones that regularly did it and I'd tell them before they got a chance to start unloading.

And then they would get chewed out by a manager. As I told you, the instruction is to serve everyone who lines up there.

It was probably different in the 80's-90's. I last worked there in 2002 and that was how it was then.

 

[Herne Hill Hammer]

Again, they can't read your mind, how hard is it to grab a ticket?



And then they would get chewed out by a manager. As I told you, the instruction is to serve everyone who lines up there.

It was probably different in the 80's-90's. I last worked there in 2002 and that was how it was then.

It's not hard at all, it's probably just as easy for me to grab a ticket as it is for a staff member who has already seen me standing there, knowing that I'm the only one waiting when they look up to serve me first.
I didn't think it would be too much thinking staff would have a better memory than a goldfish.
The problem seems to be that staff are given guidelines/operating instructions and they find it too hard to think for themselves. Logic and commonsense go by the wayside.

 

[Scallop Industry Thug]

what pm's ! has some one broken into my account will have to change my password now ! was not me sir i am sorry honest !

Errr...

 

[marto9000]

The worst is McDonalds for idiot complaints, we had a customer who wanted 2 bits of bacon in his cheeseburger, which is fine except the front counter girl only put it through as 1, so he got it and said hey theres only 1 bit here, so was all fixed he payed another 50 cents or whatever it is, then i know for a fact i put 2 bits of bacon on, except the were stuck together, then we hear screaming and it flies past my head, the customer is screaming that his cheeseburger only has 1 bit og bacon and he wants a refund, For F**K sake isiot, if u gently pull and them theyll come apart.

We also had a woman complain her ice cream gave her brain freeze and that she wanted a new one