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Some of you sycophants are irritating. Freogirl is literally saying it was a poor response from the club to her other half which is true. He shared an opinion, their reply was well sorry, we'll cancel your membership and you can **** off if you don't like it. Can one of you pull your tongue out of the clubs arseh*le for long enough to explain how that is good business?
Even worse, it sounds like the club was asking for feedback from its members in the first place. FreoGirl is that how it came about?
 
That is a fantastic response. As if they factor in what fans think into their decision making. Writing such letters to the club is disrespectful, all you're doing is wasting people's time telling them an opinion they don't need to know.

That letter never made it to anyone meaningful, it was intercepted by a junior and discarded among the thousands of other similar letters they receive.

Narcissists getting what they deserve is hilarious.

Hopefully they will, in time, get over that massive disrespect. My thought's go out to the junior executive.
 
It’s hard to actually make a judgement call because we haven’t actually seen either email, just a summary. When I worked at a supermarket, plenty of people would complain a lot and it ran a full spectrum of rude to polite. Just because you think the initial email was polite doesn’t mean it was, and without seeing the reply, we can’t make a determination on that either

FWIW I emailed membership support at the start of the year because it had been a few years since I was a member and I was wondering how the ticketing system worked. The response was quick, professional and contained everything I needed to know.

The best case scenario when emailing about a matter of opinion (player signing, team makeup etc.) is basically just an auto reply. They get thousands of these things a week, so if the initial email sounded like someone angry with the signing, an email back with options to cancel the membership isn’t particularly surprising.
 

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That’s lovely…what exactly did he expect them to do after this expression of disappointment?

Your husband being an expert in football, talent ID, the draft and trading after all?
They could have finished at the first sentence or added:

Thank you for letting us know your thoughts, we trust the list management team to do the right thing.
 

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