This is why you never tempt fate - just had my first 'withdrawal' problem pop up.
Before my withdrawal would be processed, Jungle Bet asked to see:
For context, I had had two bets, both on the Rugby World Cup. One was my first deposit, the other was the associated Bonus Bet for my first deposit. Both were on different Quarter Finals over a week ago.
- Debit/ Credit card photos.
- Selfie with ID
- Evidence of source of income
- Bank Statement with my name showing last 60 days of transactions, un-redacted.
The kicker is that there was no withdrawal request because both bets had lost and as a result my account balance was zero. When pressed on it they said the info required was actually required for my next withdrawal. Seems to me like the mucked up a bit and thought they might be able to hold up the funds/ cancel my bets/ encourage me to cancel the withdrawal and keep betting.
Either way, it was satisfying telling them the requested documents were completely unreasonable, wouldn't be forthcoming and to close my account whilst being in a position where there was no skin in the game for me (other than missing those great odds in the future)
Just had the same experience with PuntCity. Same owners as WishBet it seems too, and also had similar issues when withdrawing from them.
I made a modest 10% profit over a number of bets, and turning over the initial deposit/attached bonus bets. I submitted the requested documents and got my money out (they didn't even respond to me, just processed the withdrawal after passing it to their 'compliance team').
It's an absolute farce. I'm sure they'll claim it's some sort of due diligence to ensure you're a 'recreational punter', but requesting information about your source of income is a bit ridiculous.