Resource 2024 Grand Final Ballot | Member Information... and Prelim Ticketing Information

[Mitch3233]

Has anyone received the promised Tuesday email yet?

 

[Strange Cat]

Has anyone received the promised Tuesday email yet?

Not me

 

[cats_09]

UPDATE

I just called the club and spoke to Robert in the membership team

They apologise for the delay, they're currently waiting on final information from the AFL before the emails can be sent

They will be sent within the next hour, and membership services will be available until 4:45pm today (so open later) should there be any issues

Sounds like they've been having lots of calls

 

[Strange Cat]

UPDATE

I just called the club and spoke to Robert in the membership team

They apologise for the delay, they're currently waiting on final information from the AFL before the emails can be sent

They will be sent within the next hour, and membership services will be available until 4:45pm today (so open later) should there be any issues

Sounds like they've been having lots of calls

Thanks for the update I sent an email previously but wasn’t expecting a response
anytime soon

I hope you used your Mod card to impress them

 

[Footy_Fan2007]

UPDATE

I just called the club and spoke to Robert in the membership team

They apologise for the delay, they're currently waiting on final information from the AFL before the emails can be sent

They will be sent within the next hour, and membership services will be available until 4:45pm today (so open later) should there be any issues

Sounds like they've been having lots of calls

Thanks for this.

 

[c2k04]

So we should all have our emails by 4:45pm ? I’m a premiership member and have been refreshing my emails all day haha

 

[Strange Cat]

I wonder if the swans supporters have their emails?

 

[Play it Sam]

I wonder if the swans supporters have their emails?

Probably got them at 8.00 am since the AFL pets only pay $3.50 admin
COLA extended

 

[thecatattack]

Anyone got them yet?

 

[c2k04]

Anyone got them yet?

Nah haven’t got mine yet, getting kinda worried now icl

 

[kickazz]

Nah haven’t got mine yet, getting kinda worried now icl

Don't stress.

They cocked up a whole lot of barcodes for Bulldogs members - they couldn't get Elim Final tickets - so I guess they are double checking they get it right this time.

 

[aristocat]

Haven’t got my email yet. Would guess it’s the typical bureaucratic slowness of an AFL-Ticketek combo!

 

[Play it Sam]

UPDATE

I just called the club and spoke to Robert in the membership team

They apologise for the delay, they're currently waiting on final information from the AFL before the emails can be sent

They will be sent within the next hour, and membership services will be available until 4:45pm today (so open later) should there be any issues

Sounds like they've been having lots of calls

Thanks -nice of them to apologise. I laugh how they all pass the buck between each other. Apparently swans finally sorted some issues with ticketek app, and BS excuses of course.
Good luck everyone

 

[Strange Cat]

Thanks -nice of them to apologise. I laugh how they all pass the buck between each other. Apparently swans finally sorted some issues with ticketek app, and BS excuses of course.
Good luck everyone

If we are all stressed today tomorrow going to be worse

 

[Pal22]

4.35pm - still no email. This is going to be a disaster for the club especially for the members who are P1 who only have between 8-11am to register and won't be able to get into contact with the club until 9.30am when membership services open. Hopefully they have a back up plan so these members (who pay extra) don't miss out!

 

[c2k04]

4.35pm - still no email. This is going to be a disaster for the club especially for the members who are P1 who only have between 8-11am to register and won't be able to get into contact with the club until 9.30am when membership services open. Hopefully they have a back up plan so these members (who pay extra) won't miss out!

Honestly wouldn’t surprise me as tickettek screwed over p1 members last year.

 

[Play it Sam]

4.35pm - still no email. This is going to be a disaster for the club especially for the members who are P1 who only have between 8-11am to register and won't be able to get into contact with the club until 9.30am when membership services open. Hopefully they have a back up plan so these members (who pay extra) won't miss out!

But whatever happens P1 will go first so don't worry. pluss they've got all night for the emails to process through the servers. They dont have to be at work for that to happen.

 

[Strange Cat]

4.35pm - still no email. This is going to be a disaster for the club especially for the members who are P1 who only have between 8-11am to register and won't be able to get into contact with the club until 9.30am when membership services open. Hopefully they have a back up plan so these members (who pay extra) don't miss out!

Yep being P1 I’m stressing a bit over this

 

[c2k04]

Yep being P1 I’m stressing a bit over this

Fr, would be an absolute mess if everything got sent to us tomorrow. Classic tickettek

 

[cats_09]

Thanks -nice of them to apologise. I laugh how they all pass the buck between each other. Apparently swans finally sorted some issues with ticketek app, and BS excuses of course.
Good luck everyone

A few years back I remember when I got my invoice the next year's membership that the email noted I was due $30 credit but it hadn't come off the attached invoice

I was near the club so I went to talk to them about it and their systems showed everything correctly and the $30 coming off, but the invoice which had come via the AFL hadn't correctly updated

They said to keep an eye on it and when the first payment date came that it should auto update with the $30 coming off, but to contact them if it didn't - seems it wasn't an uncommon issue due to AFL seemingly processing roll over of memberships on behalf of clubs

 

[cats_09]

I've seen it mentioned that membership services will open at 7:45am tomorrow - hopefully people are kind enough to give P1 members priority with calling through first should that be the required situation

 

[aristocat]

Just called membership and they’re now closed.

This is ridiculous as GA members who have bought the premiership upgrade should know for certain that they’ve been listed as P1 and not P2 BEFORE tomorrow morning.

 

[Play it Sam]

A few years back I remember when I got my invoice the next year's membership that the email noted I was due $30 credit but it hadn't come off the attached invoice

I was near the club so I went to talk to them about it and their systems showed everything correctly and the $30 coming off, but the invoice which had come via the AFL hadn't correctly updated

They said to keep an eye on it and when the first payment date came that it should auto update with the $30 coming off, but to contact them if it didn't - seems it wasn't an uncommon issue due to AFL seemingly processing roll over of memberships on behalf of clubs

Amazing! We were experiencing medical issues and told GFC, then took our CC details off our full membership renewal, as couldnt use.
They just debited it anyway, using what I suspect were the previous years info. I went right off at the Club and they fixed it!
We were not willing to let the Club have the money after already letting them keep our Covid money. So must have been the hopeless AFL up to no good! Glad you got your credit.

 

[Strange Cat]

Well no email hopefully it’s comes overnight before the 8.00 ballot start tomorrow seeing that there will be no support in the morning

 

[cats_09]

Update from FB - still waiting on data to be supplied by the AFL