Finishing Round 1 with a team total of 0 points

[Jozzy]

Hey guys I'm sure most of you seen me going off in the vent thread because my team was ruled ineligible after they stated I didn't have my team fully submitted at the time partial lock out kicked in. Whilst I'm quite skeptical whether that was was the case or not. I was watching the Richmond game at the point of the first bounce and I was sitting in the lounge room away from my computer but I do know I was trading out Hartley not overly long before the first bounce on Thursday night.

" Hi Josh, unfortunately we are unable to make any changes to your account. As changes were most likely make prior to the partial lockout your team is not considered valid in round 1. We can understand your frustration but are unable to make any changes here. There are still many weekly prizes up for grabs and default leagues may be commencing in the coming weeks."

Was the original response I received through a direct message on Twitter after I kicked up a bit of a stink. Hypothetical even if I was mid trade like they said to me in an email " this has most likely occurred as a result of making a change prior to partial lockout around 7:15pm on Thursday night" it doesn't state anywhere on the AFL Fantasy website or in it's rule section that I had to even have a full team locked in prior to the Partial Lock-Out commencing.

On their website they use an example for a Partial Lockout at the beginning of the Adelaide v North Melbourne match, at 8:10pm on Thursday, June 23. The rules state:

• If an Adelaide or Hawthorn (I'm going to presume they mean North Melbourne... they can't even get their rules right) Player is selected as Captain, Vice Captain and/or an Emergency prior to the Thursday evening Partial Lockout, they can NO LONGER be de-selected or changed. If these positions are not filled with an Adelaide or Hawthorn Player, these selections can still be changed until the Full Lockout at the beginning of the Friday night game for Players from the remaining 8 matches.

https://fantasy.afl.com.au/help/index.html#/guidelines

No where have they written that a full team must to be selected for a partial lock-out. Like we all know and presumably most know we did was trade players after the lock out. The only technicality that could have caused it was if I pressed the trashcan icon to remove a player and then with-in that tiny window partial lockout began (as I said however even if that was the case it wasn't ever stated that a full side had to be submitted for the partial lockout).

I'm not sure If anyone here was aware but Wednesday, the day prior to the partial lock out every uncompleted team was filled with auto filled players so there should've been next to no teams that happened to me trading with in that exact moment yet 3152 teams finished the round with no points and where deemed uncompleted at the point of lockout. Now I'm finding it bloody hard to believe over 3000 coaches we're in the middle of making a trade at the exact same time partial lock out was closing.

Other than been indescribably furious I'm very confused as to why/how this has happened. They've been unbelievably poor in response to my messages and haven't being responding to most people messages. It's a completely messed up situation and despite thinking I was originally the only one I cannot believe the amount of people this has happened too. Just in case they didn't already think that they'd screwed us over enough we haven't been rewarded with the money that any of our players made Round 1 and are now in the debt because our salary caps won't move. Everyone affected now has to pick a new side in Round 2 because we can't even afford our original sides, just rubbing even more salt into our wounds.



I'm bloody determined to make them fix this and correct their mistakes, there's power in people and I'm looking for other people who've had the exact same thing happen to them to either talk to me, message me or go and contact them their selves so we can do everything possible to make amends. I know you said you've had the same thing happen @yogibbear

 

[Jozzy]

I'm starting to think anyone who did a trade with-in the last 10 minutes or so prior to the partial lock-out have accounted some kind of glitch and their sides haven't saved or whatever.

Did those who got a zero do a trade within those last ten or so minutes? I'd also love to know If anyone not affected did do a trade quite close to lock out?

 

[frankstone]

I'm starting to think anyone who did a trade with-in the last 10 minutes or so prior to the partial lock-out have accounted some kind of glitch and their sides haven't saved or whatever.

Did those who got a zero do a trade within those last ten or so minutes? I'd also love to know If anyone not affected did do a trade quite close to lock out?

I also have the same issue, and since i am living in Europe i simply woke up and watched the match, did not make any changes in the last 8 hours before the match. I have not received a reply yet, so we will see what happens.

 

[Fyfetheknife]

I was trading right up until about 4:15 WST which is when that email said partial lockout began, my team was registered and I received all my points.

Feel for you mate, hope something gets sorted

 

[Mudeo]

I'm starting to think anyone who did a trade with-in the last 10 minutes or so prior to the partial lock-out have accounted some kind of glitch and their sides haven't saved or whatever.

Did those who got a zero do a trade within those last ten or so minutes? I'd also love to know If anyone not affected did do a trade quite close to lock out?

mine has done the same thing and i was cutting it real close with the trades but i got it done before the time ran out. I have been wondering all week why my team did have any live point scoring. why did they not just lock the team out or if it were incomplete just throw an auto fill player in. Rabble.

 

[Jozzy]

I also have the same issue, and since i am living in Europe i simply woke up and watched the match, did not make any changes in the last 8 hours before the match. I have not received a reply yet, so we will see what happens.

mine has done the same thing and i was cutting it real close with the trades but i got it done before the time ran out. I have been wondering all week why my team did have any live point scoring. why did they not just lock the team out or if it were incomplete just throw an auto fill player in. Rabble.

\I'm very sorry that you're in the same boat. We've got to make a stand for this so if you haven't allready I ask if you could please contact Fanhub via the AFL Fantasy website, here: https://fantasy.afl.com.au/help/index.html#/contacts

 

[doona]

\I'm very sorry that you're in the same boat. We've got to make a stand for this so if you haven't allready I ask if you could please contact Fanhub via the AFL Fantasy website, here: https://fantasy.afl.com.au/help/index.html#/contacts

I know there are a couple of other people that have been effected that have not posted here.

I read through the rules over night as I thought the situation is really bad!!! I found the following which in my opinion is the rules for entering a valid team (What you posted earlier was in season partial lock outs):

https://fantasy.afl.com.au/help/index.html#/rules



It specifically states:

before the lock-out time for the upcoming Round (as notified on the Website) ("Lock Out")

From the response you received, they said that it needed to be done before the "Partial Lock Out". Therefore there response is in direct conflict with the official game rules for entering a valid team into the competition.

Unfortunately rule 7 is what they will fall back onto I think:

7. In the event there is a dispute concerning the conduct of the Game, the decision of the Promoter is final and binding on each person who participates and no correspondence will be entered into.

 

[Jozzy]

I know there are a couple of other people that have been effected that have not posted here.

I read through the rules over night as I thought the situation is really bad!!! I found the following which in my opinion is the rules for entering a valid team (What you posted earlier was in season partial lock outs):

https://fantasy.afl.com.au/help/index.html#/rules
It specifically states:

From the response you received, they said that it needed to be done before the "Partial Lock Out". Therefore there response is in direct conflict with the official game rules for entering a valid team into the competition.

Unfortunately rule 7 is what they will fall back onto I think:

Sadly they can pretty much do as they please, regardless of what I or anyone else messages them thery're not doing a thing. When this first happened I thought I must've really misjudged the time and I was the unluckiest bastard in the game and was making a change at that exact moment of the partial lock-out despite been extremely skeptical that I did as I put the laptop down when the game started. The auto filled every single incomplete side was auto-filled already so I doubt there just happened to be over 3000 people trying to make a trade at the exact moment partial lock out started, there's a big countdown clock in the corner of the page and we all knew when the first game was, yes there would have been a few that were incomplete at the point in time but not to the amount of people that were ruled incomplete. I think there's been some kind of gliche or error that's happened, that's okay problems do occur and these things can happen but you've got to try and help us fix the problem.

This has happened the last two years apparently but has now happened on an even bigger scale this year how can they continually let this happen and try to brush us under the carpet. They replied to me and a few others Friday/Saturday but I haven't heard of anyone hearing back from them since Saturday arvo. Nothing but crickets.....

 

[doona]

Sadly they can pretty much do as they please, regardless of what I or anyone else messages them thery're not doing a thing. When this first happened I thought I must've really misjudged the time and I was the unluckiest bastard in the game and was making a change at that exact moment of the partial lock-out despite been extremely skeptical that I did as I put the laptop down when the game started. The auto filled every single incomplete side was auto-filled already so I doubt there just happened to be over 3000 people trying to make a trade at the exact moment partial lock out started, there's a big countdown clock in the corner of the page and we all knew when the first game was, yes there would have been a few that were incomplete at the point in time but not to the amount of people that were ruled incomplete. I think there's been some kind of gliche or error that's happened, that's okay problems do occur and these things can happen but you've got to try and help us fix the problem.

This has happened the last two years apparently but has now happened on an even bigger scale this year how can they continually let this happen and try to brush us under the carpet. They replied to me and a few others Friday/Saturday but I haven't heard of anyone hearing back from them since Saturday arvo. Nothing but crickets.....

I do think that it was a glitch in their system. A bug that effected users (probably randomly/I mean there is probably some accounts all have in common). There excuse they completely made up to explain the issue, however it is in stark contrast to the rules that they list.

Realistically in my view, it was a bug that can happen. All players affected should have had some resolution. Similar to the (Geelong v Adelaide) game last year. Like average points, a round 2 start for the overall etc....

 

[Jozzy]

I do think that it was a glitch in their system. A bug that effected users (probably randomly/I mean there is probably some accounts all have in common). There excuse they completely made up to explain the issue, however it is in stark contrast to the rules that they list.

Realistically in my view, it was a bug that can happen. All players affected should have had some resolution. Similar to the (Geelong v Adelaide) game last year. Like average points, a round 2 start for the overall etc....

Yeah when I say gliche I pretty much mean a bug haha, I'm hopeless with all of that technical lingo. Something has had to of happen, when they first said it was incomplete sides I thought that was the case but once you scratch past the surface it's really not it, like most coaches those affected made changes late before lock out so they've just blamed it on that but it's not true and there no real pattern.

 

[mach one]

I also scored a 0 for my score.

was trading up until 5 min before Partial Lockout but made sure my team was set before the start of the 1st game.

Have sent email asking for explanation, no reply yet.

 

[Briar Gold]

This happened to me. Did all my trades and then checked at the end of the Tigers match and I only had 29 players.

I'm a first year player so just assumed it was my fault, although I can now see it wasn't. I will contact them also.

In the event I still score zero for week 1, I'd appreciate advice about whether and how to keep playing in my head to head league.

Hey guys I'm sure most of you seen me going off in the vent thread because my team was ruled ineligible after they stated I didn't have my team fully submitted at the time partial lock out kicked in. Whilst I'm quite skeptical whether that was was the case or not. I was watching the Richmond game at the point of the first bounce and I was sitting in the lounge room away from my computer but I do know I was trading out Hartley not overly long before the first bounce on Thursday night.



Was the original response I received through a direct message on Twitter after I kicked up a bit of a stink. Hypothetical even if I was mid trade like they said to me in an email " this has most likely occurred as a result of making a change prior to partial lockout around 7:15pm on Thursday night" it doesn't state anywhere on the AFL Fantasy website or in it's rule section that I had to even have a full team locked in prior to the Partial Lock-Out commencing.

On their website they use an example for a Partial Lockout at the beginning of the Adelaide v North Melbourne match, at 8:10pm on Thursday, June 23. The rules state:

• If an Adelaide or Hawthorn (I'm going to presume they mean North Melbourne... they can't even get their rules right) Player is selected as Captain, Vice Captain and/or an Emergency prior to the Thursday evening Partial Lockout, they can NO LONGER be de-selected or changed. If these positions are not filled with an Adelaide or Hawthorn Player, these selections can still be changed until the Full Lockout at the beginning of the Friday night game for Players from the remaining 8 matches.

https://fantasy.afl.com.au/help/index.html#/guidelines

No where have they written that a full team must to be selected for a partial lock-out. Like we all know and presumably most know we did was trade players after the lock out. The only technicality that could have caused it was if I pressed the trashcan icon to remove a player and then with-in that tiny window partial lockout began (as I said however even if that was the case it wasn't ever stated that a full side had to be submitted for the partial lockout).

I'm not sure If anyone here was aware but Wednesday, the day prior to the partial lock out every uncompleted team was filled with auto filled players so there should've been next to no teams that happened to me trading with in that exact moment yet 3152 teams finished the round with no points and where deemed uncompleted at the point of lockout. Now I'm finding it bloody hard to believe over 3000 coaches we're in the middle of making a trade at the exact same time partial lock out was closing.

Other than been indescribably furious I'm very confused as to why/how this has happened. They've been unbelievably poor in response to my messages and haven't being responding to most people messages. It's a completely messed up situation and despite thinking I was originally the only one I cannot believe the amount of people this has happened too. Just in case they didn't already think that they'd screwed us over enough we haven't been rewarded with the money that any of our players made Round 1 and are now in the debt because our salary caps won't move. Everyone affected now has to pick a new side in Round 2 because we can't even afford our original sides, just rubbing even more salt into our wounds.

View attachment 229688

I'm bloody determined to make them fix this and correct their mistakes, there's power in people and I'm looking for other people who've had the exact same thing happen to them to either talk to me, message me or go and contact them their selves so we can do everything possible to make amends. I know you said you've had the same thing happen @yogibbear

 

[Jozzy]

I also scored a 0 for my score.

was trading up until 5 min before Partial Lockout but made sure my team was set before the start of the 1st game.

Have sent email asking for explanation, no reply yet.

It bloody sucks doesn't it mate, I really hope it can be sorted. Fanhub continue to blame its users. Pretty obvious that the fault is on their end,

This happened to me. Did all my trades and then checked at the end of the Tigers match and I only had 29 players.

I'm a first year player so just assumed it was my fault, although I can now see it wasn't. I will contact them also.

In the event I still score zero for week 1, I'd appreciate advice about whether and how to keep playing in my head to head league.

Leave your plan as is untill Friday morning mate, hopefully something can be done if nothings done by then however you'll have to make sure your salary cap isn't in the minus so you're not ineligible for Round 2 and then do the best you can from there.

 

[Jozzy]

I'm led to believe there'll be talk help today on how they can fix the problem.

 

[snozulu]

I do think that it was a glitch in their system. A bug that effected users (probably randomly/I mean there is probably some accounts all have in common). There excuse they completely made up to explain the issue, however it is in stark contrast to the rules that they list.

Realistically in my view, it was a bug that can happen. All players affected should have had some resolution. Similar to the (Geelong v Adelaide) game last year. Like average points, a round 2 start for the overall etc....

Happened to me also and i have been playing for years with no issues. I am pulling out of the comp if not fixed by the end of the day as i said in my third email to them. If this was a retail shop they would loose so much business. I am going to get a refund as there refund policy allows it with a 7 day period when first purchased but says you need to flll out cancellation form which i can't find. How convenient. #$%@en money hungry campaigners.

 

[snozulu]

I'm led to believe there'll be talk help today on how they can fix the problem.

I was wondering if you can let me know if you hear anything about this cheers.

 

[Dr diagnosis]

I'm led to believe there'll be talk help today on how they can fix the problem.

Also was affected by the issue, traded barlow for robinson about 20min before the partial lockout and then no trades made after that. I'm 100% sure my team was full and under budget so my thoughts is it must have been a bug with some changes not making it through to their system or something along those lines. I have emailed but yet to have a reply. Would love to hear if they are planning to do something but in all my years doing DT / Fantasy they usually say there is nothing that can be done about it.

 

[snozulu]

This is the response i got

Thank you for your patience.

After further investigation, we have identified that your team was incomplete before lockout and you completed it after Thursday night’s partial lockout.

Note that once you have saved a completed team, it is impossible in our system to make your team an incomplete team, so it is not possible that you had a completed team before Thursday’s lockout and then somehow made it incomplete.

As a result your team is not valid for round 1 and you are not able to score points and can therefore still adjust your players. We hope you understand these circumstances and finalise and complete your team prior to round 2 in order to kick start your fantasy season!

There are still many weekly prizes up for grabs and most leagues are starting in the coming weeks.

Please let us know if there is anything further we can help you with.

Good luck for the remainder of the 2016 season.

Kind Regards,

FanHub Support

 

[mach one]

This is the email from fan hub why I scored 0


Support Team (Fan Hub Media)

Mar 30, 10:52

Hi Phill

After further investigation, we have identified that your team was incomplete before lockout and you completed it after Thursday night’s partial lockout.

Note that once you have saved a completed team, it is impossible in our system to make your team an incomplete team, so it is not possible that you had a completed team before Thursday’s lockout and then somehow made it incomplete.

As a result your team is not valid for round 1 and you are not able to score points and can therefore still adjust your players. We hope you understand these circumstances and finalise and complete your team prior to round 2 in order to kick start your fantasy season!

There are still many weekly prizes up for grabs and most leagues are starting in the coming weeks.

Please let us know if there is anything further we can help you with.

Good luck for the remainder of the 2016 season.

Kind Regards,

FanHub Support


This is the email I have sent back

(Note that once you have saved a completed team, it is impossible in our system to make your team an incomplete team)

Screen shot of saved team on the 23/03/2016 11:24 PM.

Please explain how I scored a zero.

Luckily screen shot my team before I started changing players around.

 

[Present Not Past]

Why have a partial lockout that confuses people. Just have a full lock out prior to the first game of each and every round and be done with it. FMD.

 

[Parasite]

Scandalous! Heh, not only do you get a 0 first round, but you also have less salary cap to work with as their prices have all changed. Ouch.

 

[mezaire]

Interestingly I was just playing round with my team at lunch time and noticed that the button at the top of the team said 'save changes' when at every other time I have done anything with my team and had it all correct (4 emergencies etc) it had automatically saved??

I wonder if this has something to do with all these stuff ups?

 

[mach one]

Try again, screen shot of saved team before lockout

 

[yogibbear]

The frustrating part for me is I thought it was the Full "lockout" that would have been the completed side, but their interpretation is that the Partial Lockout was the "lockout" for a completed side... my case is different to you guys, because I made my team on Thursday night AFTER the carlton v richmond side but with no carlton or richmond players, it "saved" it, but still scored 0 and didn't count. I still got the same generic email as has already been posted in this thread. They really should have been clear on what the lockout was, but whatever. Guess I'll just write this year off. I find it really weird though as I'd never make a side until I could see the final teams on the Friday because of the long weekend to account for the extended benches.

 

[Jozzy]

Guys, as much as it angers me to say this it isn't going to be fixed. Fanhub won't do a thing. They've told me it'd take "thousands of man hours" to correct everyone's scores and "it's simply impossible to be fixed prior to lockout".

After talking to countless other people I believe the issue was because coaches didn't select four emergencies. Which is utter bullshit. One of my mates forgot to even pick a captain but his team score still counted. Whether FanHub intented to make I w rule or not I have no idea but I could almost guarantee that it's down to Th emergencies.

Warnie stated he genuinely tried. I've just about given up hope myself.