rocker_oz33
TheBrownDog
I see your point .Yep it's massive. I'd rather go and pick out my own produce but each to their own. I know my company does Coles/Woolies delivery orders because if you are getting 20 litres of milk at a time it's a pain in the arse to send one person to do that but also not worth the effort of one of the dairies to add you to their route just for a crate or two.
My point is that it makes sense to be a store based thing. Supermarket warehouses aren't set up to pick individual items. It would be a big change even to have a truck carrying a regular order to a supermarket plus a bunch of separate customer orders.
They have a service and people are using it ..it's been a successful one .
And I may add if Coles and woolies had a just online shop.
That has to be re stocked ...they spending more money just for online.
At store level they getting both = bang for buck.
Even if those online people think they own the shop.