Have you ever worked in the public service? Cesspit.Ironic really, the IT dept recognized it was wrong, yet all these people on big salaries and probably with hundreds of degrees between them couldn't see a problem. They needed that kid who told the emperor he had no clothes.
I think common sense goes out the window when folks get in their heads that they want a particular result and are willing to do anything to achieve it. For the senior public servants, it was clearly about pleasing their masters, the pollies. I think it shows the real dangers of a politicized public service. For the Pollies it was about budget savings and making hay publicly with the politics of cruelty, which appeals to some.