scout
Norm Smith Medallist
Banks who send me a letter advising they have added on some new credit card/bpay or internet transaction fee and then refer me to their website or accompanying brochure for "tips on how I can save money and avoid paying fees".
Like they are doing society a favor or something.
Or when they actually drop one or two fees, they portray themselves as "trying to please their customers". Very generous after fleecing us forever, and there's still all the other fees we have to watch out for.
And where was this "pleasing the customer" attitude when they brought in the fees?