Mod. Notice 2018 finals ticketing - update (10/9): semi-final member tix on sale now (AFL members tomorrow)

[Dixie Flatline]

http://www.afl.com.au/news/2018-08-28/huge-demand-sees-ticketek-call-halt-to-sales

Staggered times when ticket sales resume this afternoon. Times TBA.

Tickets already purchased are valid.

 

[JoeHawk]

Ticket should also pay for my hours lost at work trying get access to their website in what should take no longer than 5-10 mins, rather than 1hr and getting nowhere.

 

[Gold Member]

Good ol' early 2000s Australian internet speeds. Thanks a lot baby boomers - I am going to eat 5 ******* smashed avo lunches today you pricks.

It's not the internet.
Ticketek's servers cannot handle the demand.

It's like feeding time at a 20,000 head pig farm with 1 bathtub sized trough.

 

[blue harvest]

Ticketek finally put up a message on the queue screen to say ticket sales are on hold.
3 hours it took them, shithouse communication

 

[Gold Member]

Would be interesting to know how many man hours Ticketek have been responsible for burning today. I can categorically tell you I have not done one minute of worthwhile employment.

I'm on leave.
It's infinitely worse wasting my me time!

 

[Lotus]

http://www.afl.com.au/news/2018-08-28/huge-demand-sees-ticketek-call-halt-to-sales

Staggered times when ticket sales resume this afternoon. Times TBA.

Tickets already purchased are valid.

Finally some common sense.

Q. Why are all games on sale at once?
A. The new times to be communicated shortly will ensure the SCG final and two MCG finals will be released at different times.

 

[Ned Ryerson]

It's not the internet.
Ticketek's servers cannot handle the demand.

It's like feeding time at a 20,000 head pig farm with 1 bathtub sized trough.

Which infuriates me that Ticketek doesn't have the servers to combat this. They sure as shit aren't using their profits to invest in a capable social marketing team. If you want to charge exorbitant transaction fees - at least invest in better servers.

 

[spudmaster]

Knowing ticketek, I wonder if the new staggered times will be before or after the match is scheduled to begin?

 

[Newt Hoenikker]

Which infuriates me that Ticketek doesn't have the servers to combat this. They sure as shit aren't using their profits to invest in a capable social marketing team. If you want to charge exorbitant transaction fees - at least invest in better servers.

Is there anything to stop them from utilising a cloud based provided like AWS for certain sale events? Would it make a difference?

Maybe someone with a bit more technical knowledge could chirp in.

 

[Gralin]

Which infuriates me that Ticketek doesn't have the servers to combat this. They sure as shit aren't using their profits to invest in a capable social marketing team. If you want to charge exorbitant transaction fees - at least invest in better servers.

it's because there is no competition
it doesn't matter how much bad publicity they get over this, they are your only choice for purchasing the tickets due to their deal with the MCG

So why spend money on infrastructure and cut into your profits when you don't need good customer service to make your money

 

[Ned Ryerson]

it's because there is no competition
it doesn't matter how much bad publicity they get over this, they are your only choice for purchasing the tickets due to their deal with the MCG

So why spend money on infrastructure and cut into your profits when you don't need good customer service to make your money

This is why one of my previous rants here lamented about duopolies. It is frustrating for consumers when you have no genuine choice. Ticketmaster and Ticketek are both utterly horrid.

 

[Hawker1167]

Finally get through and it’s saying not anough tickets available for my order of 2 - is this bloody sold out or just one of the faults

 

[The Cryptkeeper]

I have been somewhat productive because I have dual monitors.

Me too but too angry to work.

 

[The Cryptkeeper]

Finally get through and it’s saying not anough tickets available for my order of 2 - is this bloody sold out or just one of the faults

One of the faults.

 

[blue harvest]

it's because there is no competition
it doesn't matter how much bad publicity they get over this, they are your only choice for purchasing the tickets due to their deal with the MCG

So why spend money on infrastructure and cut into your profits when you don't need good customer service to make your money

I read on twitter that the AFL/MCC Ticketek contract was recently renewed.
They should at least put compensation clauses in it for fckups like this.
First stuff up - warning, 2nd -no fees that week, 3rd no fees that month etc.
If it's costing Ticketek millions then they'll fix it.
I think the AFL/MCC carry a lot of the fault here.

 

[blue harvest]

Finally get through and it’s saying not anough tickets available for my order of 2 - is this bloody sold out or just one of the faults

Sales are suspended.
They are announcing a new sale time soon.

 

[Dixie Flatline]

Finally get through and it’s saying not anough tickets available for my order of 2 - is this bloody sold out or just one of the faults

Pretty sure sales are suspended while Ticketek sort their stuff out. Multiple tweets from the clubs and the AFL indicate this to be the case. No ETA on when sales will resume, but supposedly later this afternoon.

 

[Dixie Flatline]

I read on twitter that the AFL/MCC Ticketek contract was recently renewed.
They should at least put compensation clauses in it for fckups like this.
First stuff up - warning, 2nd -no fees that week, 3rd no fees that month etc.
If it's costing Ticketek millions then they'll fix it.
I think the AFL/MCC carry a lot of the fault here.

Yes, but the AFL cares more about TV ratings then attendance figures. Proof is in the pudding. This year is just a rehash of what's happened in previous years, magnified by the fact it's Richmond v Hawthorn when you have 180,000 members combined potentially capable of buying tickets.

 

[hk89]

I think the Ticketek twitter page is run by this guy:


For most of the 3 hours between 9am-midday they are telling us the site is working fine. There was a brief "Club membership purchases closed" message, but people freaked out thinking it meant they had sold out, so they deleted that. Their social media team is as competent as their backend devs and sysadmins.

 

[Bumpswithagrin]

this is actually an epic joke. WHY THE **** WOULD YOU RELEASE ALL 4 MATCH TIX AT THE SAME TIME?!?!!?!?!!!!

Yep, this. Given we have an extra week (due to the stupid bye week) why the rush to put the tickets on sale for everyone this morning and only this morning?

What a debacle, probably just as well I can't go but I feel for those of you trying to get tickets. Hang in there!

 

[Gralin]

I read on twitter that the AFL/MCC Ticketek contract was recently renewed.
They should at least put compensation clauses in it for fckups like this.
First stuff up - warning, 2nd -no fees that week, 3rd no fees that month etc.
If it's costing Ticketek millions then they'll fix it.
I think the AFL/MCC carry a lot of the fault here.

They've waved booking fees before like in 2016, whoever was lazy and decided to schedule all sales at the same time and make the members presale window so short when they have an extra week of lead time for finals should be fired though

 

[JoeHawk]

Just a warning to those who miss out on tickets, whatever happens DO NOT PURCHASE TICKETS THROUGH VIAGOGO. This is a shonky seller with highly elevated charges and you’ll be lucky to receive any tickets at all. Just checkout the web to see what others think of them.

 

[Dixie Flatline]

If ScoMo wants to unite the Liberal Party, he should require all Liberal MPs to purchase tickets to attend Parliament through Ticketek. That'll unite them quick smart.

 

[Ned Ryerson]

I think the Ticketek twitter page is run by this guy:


For most of the 3 hours between 9am-midday they are telling us the site is working fine. There was a brief "Club membership purchases closed" message, but people freaked out thinking it meant they had sold out, so they deleted that. Their social media team is as competent as their backend devs and sysadmins.

Great thing is - since they have deleted that tweet their most recent tweet now states "Site is up and running. Thousands of fans are transacting right now".

Great job, social media team!

 

[spudmaster]

I now understand why people were so keen to finish third