Not having a go, just interested; what makes you say this?
ONE aspect of this is Woosh'a media appearances. As with most things, we compare to others. Ross Lyon gives so much more information to the fans, discussing specifics in an honest manner without giving away "trade secrets". I believe that the "Johnny Tightlips" behaviour was easier to accept when we were clearly a very good side. He needn't have given much information. But during the rebuild and now this year, when things get tough...THAT is when fans want to hear from the coach. Just so we have some image of order and authority within, when, from the outer, it seems players are getting away with poor output, playing with injuries, not adhering to team structure or playing dumb footy.
It's the intangibles that make someone nod their head with contentment when hearing about or from the club. We are missing that. I don't even bother watching Woosha's post-match pressers anymore. Just an opinion, and it does not relate directly to the higher-ups, but I guess their absence from the public is just a reflection of how Woosha likes it.
The other annoying part of it is the nagging feeling that they really just couldn't care about us, as the demand for WCE memberships is well and truly outstripping supply. This gives the supplier the power. Should we play bad footy for a decade, and fans leave, things would have to change. I also hear female Eagles fans complaining about the lack of good clothing options...again, compared to Freo, we are behind in this respect.
On a positive note, I've always liked how the Eagles seem to be involved in the community (Cancer Council and PMH spring to mind), so they're out there, just not really via the media disclosing information about the game or team.